People Operations Partner

Create the future of travel with us

Whether its to visit the people closest to us, starting an exciting adventure, or a career-defining business trip, travel is an essential part of our lives. Yet we've all experienced the aches and pains of getting to our destination. Today, more than 4 billion airline passengers rely on technology that hasn't kept up with the expectations of the modern connected traveller.

Thats why weve started to rebuild the infrastructure that underpins the travel industry. Were on a mission to unravel travel simplifying systems and building the tools that will make the future of travel effortless.

We were part of Y Combinator S18's cohort and we are backed by Benchmark, Blossom, Index Ventures and Kima Ventures. A fantastic set of investors that has helped build some of the world's largest companies.

Our team in London is growing and were looking for talented people to join us on our journey.

Were looking for a People Operations Partner to help run and improve the operational backbone of our people function as Duffel continues to grow globally.

In this role youll take ownership of core people operations processes from onboarding and global payroll to employee lifecycle management helping ensure our team has a seamless experience as we scale. Youll work closely with Recruiting, Finance, Legal, and our Social team

to support hiring, employee experience, and the systems that keep our people operations running smoothly.

This is a great role for someone who enjoys building efficient processes, improving systems, and supporting a growing team in a fast-moving startup environment .

What You Will Do

• Own and improve core People Operations processes , including onboarding, offboarding, employee lifecycle administration, and internal documentation
• Partner with Recruiting to support hiring operations and ensure a smooth transition from candidate to employee, including contracts, onboarding preparation, and first-day readiness
• Manage and coordinate global payroll , working with Finance and external providers to ensure employees are paid accurately and on time
• Support global employment administration , including contracts, benefits administration, and compliance across multiple jurisdictions
• Maintain and improve people systems, data, and operational processes to ensure accuracy, efficiency, and scalability
• Partner with Finance and Legal on employment documentation, payroll, and compliance processes
• Coordinate with the Social team to support company rituals, celebrations, and internal events that strengthen Duffels culture

Strong appreciation for data accuracy and system integrity

Sound judgment and the ability to handle confidential and sensitive information responsibly

Clear communication skills and a proactive, solutions-oriented approach

Experience supporting remote teams is desirable but not essential

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