People & Service Team Leader
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (48.0%).
Occupation Type
Ambulance staff (excluding paramedics)
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
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Description
Department: Store Management
Location: Southampton
Compensation: £26,445 FTE
We are looking for an energetic and inspiring People & Service Team Leader to support our store operations and lead our team to success. As a People & Service Team Leader, you will constantly strive to improve the customer journey through creating an engaged and motivated team who deliver exceptional customer service. Supporting the People & Service Manager to develop the team and maintain visual and operational standards, and in turn driving conversion, sales and KPIs.
For a more detailed overview of this role, check out the job description attached at the bottom of this advert.
About The Role
What You’ll Be Doing
- Consistently deliver great service and role model this throughout the store team.
- Create a diverse and inclusive environment where all your store team feel valued.
- Create a wellbeing culture in store by being a direct line of communication for the store team.
- Confidently duty manage in all areas of the store operation including product and operations.
- You have previous experience in retail, preferably in a supervisor role.
- You are passionate about fashion and stay updated on the latest trends.
- You possess strong communication and interpersonal skills.
- You can motivate and inspire a team to achieve their best.
- You are proactive, adaptable, and thrive in a fast-paced environment.
- Fast-Paced Environment: This is a high-energy role where priorities can shift quickly based on sales performance, customer trends, and seasonal demands. You’ll need to be comfortable adapting to situations and juggling multiple tasks.
- Reporting: Your ability to analyse customer feedback and sales data will be crucial in driving improvements to your store.
- Managing People: Strong emotional intelligence is essential, as you’ll be managing a diverse team.
- Hands-On Role: While this position is strategic, it also requires you to be hands-on with product movement, floor resets, and physical tasks like adjusting layouts, displays, and stock replenishment.
- Weekend Work: As part of the retail environment, you'll need to work on weekends, public holidays, and during key seasonal periods. This is especially crucial during busy times like sales events, product launches, or store promotions.
- Deadlines: Strong time management skills are important for balancing multiple responsibilities and meeting deadlines.
We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions. This is what a career at River Island is like. And this is where yours starts.
What we can offer you:
- 💰 Generous 50% staff discount & uniform allowance so you can treat yourself to our latest products!
- 🛒 Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through the Retail Trust.
- 🎉 Stores fitted with Kindness Cupboards to support Islanders with basic food & hygiene products if needed. We also work closely with the Retail Trust to create dedicated support for all our Islanders!
- 🤎 Every family is unique, we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment. We also work closely with the Retail Trust to create dedicated support for all our Islanders!
Keeping You Safe...
At River Island we are committed to the safeguarding of all of our employees regardless of age or job role. We will fulfil our obligation under the Prevent duty which seeks to stop extremism and extremist views from materialising in our business. We promote and encourage the belief in British Values- including democracy, the rule of law, individual liberty and mutual respect and tolerance of different faiths and beliefs.
Our Island is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.