Performance and Information Team Manager

The post holder will lead and coordinate the performance, information and data quality framework for Milton Keynes Mental and Community Health Services, including Talking Therapies, Adult Hearing and Priority Dental Services. Integral to the success of this role is leadership and line management of the Milton Keynes Performance, Information & Data Quality team, the surveillance and monitoring of services' performance and intervention to ensure delivery of the performance framework.

The post holder will take responsibility for improving performance sustainably, to meet contractual obligations and CNWL priorities, by leading and supporting individual specialities' service redesign projects to sustainably achieve the required performance.The post holder will provide specialist advice and support in all aspects of performance to ensure robust systems and processes are in place and which enable organisational priorities and key targets to be met.

Job description

The postholder will lead the development and optimisation of business intelligence systems, ensuring CNWL remains at the forefront of datadriven performance and benchmarking. They will act as a subject matter expert on data pathways and clinical systems, identifying improvement opportunities and supporting standardisation of recording practices. The role involves delivering advanced analytical insight, including demand and capacity modelling, pathway analysis, and comprehensive performance reporting. The postholder will work closely with divisional performance and finance leads, ensuring BI outputs meet organisational priorities, while also building external intelligence relationships to support transformation, service development, and strategic growth.

Person specification

Qualifications

Essential

• oEducated to degree level in a relevant discipline or equivalent professional and management experience

oSpecialist qualification in Information and/or Performance Management

oEvidence of commitment to personal development

Desirable

• oLeadership/management qualification

Experience

Essential

• oSubstantial experience in a management position with direct line management responsibility.
• oSubstantial experience of successful delivery of senior analysis within an information and performance function within a complex business environment.
• oProject monitoring experience including reporting on performance
• oExperienced leader, able to lead teams of staff in complex or challenging change processes
• oEvidence of presenting complex information to professionals and other at different levels
• oExperience of successful collaborative working and partnership development with a wide range of stakeholders and multi-disciplinary teams
• oExperience of working across whole health communities
• oExperience of working as a mentor/facilitator

Personal skills & attributes

Essential

• oHighly self-motivated. Sets themselves and helps others to set ambitious goals.
• oStrong organisational and planning skills. Able to manage complex change programmes. Able to deliver agreed objective within an agreed timeframe.
• oExcellent negotiator who uses a variety of methods to gain support for ideas, strategies and values
• oFlexible approach ensuring achievement of objectives within constantly changing and complex situations and environments
• oAbility to present to multi-professional groups and facilitate workshops to deliver training on new ways of working
• oExcellent interpersonal skills with the ability to communicate complex issues to managers and staff which may sometimes be contentious
• oFacilitate groups helping them to identify problems, develop options and propose solutions
• oConcentration skills and ability to reprioritise workload as required due to unpredictable demands and enquires
• oAbility to write clear and concise documents.
• oAbility to use performance information, benchmarking data and best practice knowledge to support service improvement
• oAbility to combine and review multiple KPIs to create a rich picture overview of performance both at provider and commissioner level

Knowledge & Understanding

Essential

• oGood understanding of current NHS policy and challenges facing the National and Local Health Economy
• oDetailed knowledge and understanding of key NHS performance targets and commissioning intentions from a national and local perspective
• oAdvanced and proven IT skills in the use of SQL, SSRS
• oDeveloping and creating KPIs to provide realistic performance information and to identify statistical flaws in existing KPIs
• oAdvanced and proven IT skills in the use of MS Word, Excel, Powerpoint. Proven IT skills in the use of Internet and Project Management Software

About the employer

Our VisionWellbeing for life: We work in partnership with all who use our services to improve health and wellbeing. Together we look at ways of improving an individual's quality of life, through high quality healthcare and personal support.

Our ValuesCompassion: Our staff will be led by compassion and embody the values of care outlined in our Staff Charter.Respect: We will respect and value the diversity of our patients, service users and staff, to create a respectful and inclusive environment, which recognises the uniqueness of each individual.Empowerment: We will involve, inform and empower our patients, service users, carers and their families to take an active role in the management of their illness and adopt recovery principles. We will ensure our staff receive appropriate direction and support, to enable them to develop and grow.Partnership: We will work closely with our many partners to ensure that our combined efforts are focused on achieving the best possible outcomes for the people we serve.