Performance Manager
Location
St Ives, England, United Kingdom
Employment TypeFull-time
Posted At4/30/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (46.0%).
Occupation TypeBusiness associate professionals not elsewhere classified.
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with M Group Technology & Communications. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future.
We deliver full network cycle services for fixed, private and mobile operators.
Private networks- We find the best technology, manage assets and refresh systems. With 24/7 national operations, we keep things running smoothly, while operating comprehensive network or service management repair and maintenance to keep everything running operationally.
Want to come and be a part of it?
We’re hiring a Performance Manager to join our National Operations Centre in St Ives, Cambridgeshire. You’ll work Monday to Friday during office hours, supporting a critical service within a fast‑paced and dynamic environment. As a Performance Manager, you’ll lead and motivate your team, keep services running smoothly, respond swiftly to incidents, and ensure we consistently meet our service commitments. You’ll also act as a key escalation point and work closely with colleagues to drive continuous improvements in how we operate.
What will you be doing?
You’ll lead and inspire a 1st and 2nd line team, supporting their development and helping them succeed every day, while we work together with Performance Managers to keep our 24x7x365 service running smoothly and efficiently. You’ll play a key role in ensuring we consistently meet our SLA, OLA, and KPI commitments, delivering excellent service to a wide range of customers, and we’ll rely on you to take ownership of cases and tickets within our Service Management platform, making sure everything is handled promptly and professionally. You’ll manage your own team and, through matrix management, collaborate with and positively influence colleagues across the wider service, while we look to you to guide incidents and requests through to resolution, keeping customers informed, confident, and satisfied throughout. You’ll also help maintain the estate through well-planned maintenance activities, and we’ll work closely with you to coordinate warranty periods and stock procurement alongside customers and procurement teams. You’ll provide escalation support and step in as Major Incident Manager when required, and we’ll empower you to own and champion key Service Management processes—including Change, Incident, Problem, Request, Knowledge Management, and Continual Service Improvement—ensuring they’re followed, embedded, and continually improved during your shift.
What you’ll bring:
Where will you be working?
At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future.
We deliver full network cycle services for fixed, private and mobile operators.
Private networks- We find the best technology, manage assets and refresh systems. With 24/7 national operations, we keep things running smoothly, while operating comprehensive network or service management repair and maintenance to keep everything running operationally.
Want to come and be a part of it?
We’re hiring a Performance Manager to join our National Operations Centre in St Ives, Cambridgeshire. You’ll work Monday to Friday during office hours, supporting a critical service within a fast‑paced and dynamic environment. As a Performance Manager, you’ll lead and motivate your team, keep services running smoothly, respond swiftly to incidents, and ensure we consistently meet our service commitments. You’ll also act as a key escalation point and work closely with colleagues to drive continuous improvements in how we operate.
What will you be doing?
You’ll lead and inspire a 1st and 2nd line team, supporting their development and helping them succeed every day, while we work together with Performance Managers to keep our 24x7x365 service running smoothly and efficiently. You’ll play a key role in ensuring we consistently meet our SLA, OLA, and KPI commitments, delivering excellent service to a wide range of customers, and we’ll rely on you to take ownership of cases and tickets within our Service Management platform, making sure everything is handled promptly and professionally. You’ll manage your own team and, through matrix management, collaborate with and positively influence colleagues across the wider service, while we look to you to guide incidents and requests through to resolution, keeping customers informed, confident, and satisfied throughout. You’ll also help maintain the estate through well-planned maintenance activities, and we’ll work closely with you to coordinate warranty periods and stock procurement alongside customers and procurement teams. You’ll provide escalation support and step in as Major Incident Manager when required, and we’ll empower you to own and champion key Service Management processes—including Change, Incident, Problem, Request, Knowledge Management, and Continual Service Improvement—ensuring they’re followed, embedded, and continually improved during your shift.
What you’ll bring:
- You’ll bring solid knowledge of Service Support best practices and escalation management.
- We’ll appreciate your experience delivering against SLA, OLA, and KPI targets.
- You’ll have strong people management skills, including personal development, career guidance, and conflict resolution.
- We’ll look to you for coaching and mentoring team members to help them improve and thrive.
- You’ll know your way around Service Management ticketing systems and how to use them effectively.
- We’ll value your experience with reporting tools to keep performance visible and actionable.
- You’ll have at least 3 years in a Service Desk or Operations centre role, giving you the confidence to lead in a fast-paced environment.
- We’ll expect you to understand Service Management processes and lead on managing incidents, problems, and changes.
- You’ll have GCSE-level Maths and English as a foundation.
- We’ll appreciate any Service Management or Service Desk qualifications you hold—they’ll help you hit the ground running.
We offer a range of benefits designed to support your life in and out of work, some of which include.
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000’s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
- Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
- Discretionary bonus scheme
- 25 days annual leave plus bank holidays
- Recommend a friend - get rewarded for introducing people to us!
About Us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding
#MGROUPT IND2
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding
#MGROUPT IND2