Platform Support Engineer
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About the Role
We are looking for a motivated Platform Support Engineer to support and maintain internal platforms, applications, and infrastructure systems. This entry-level role is ideal for individuals starting their career in IT operations, cloud, or infrastructure support.
You will work alongside experienced engineers to ensure platform stability, performance, and availability while gaining hands-on experience in modern technical environments.
Key Responsibilities
- Monitor platform performance and system health
- Respond to alerts and assist in resolving platform-related incidents
- Support application deployments and configuration tasks
- Assist with user access management and permissions
- Troubleshoot basic infrastructure and application issues
- Log and track incidents using ticketing systems
- Escalate complex technical issues to senior engineers
- Maintain documentation and operational runbooks
- Follow platform security and operational best practices
Required Skills & Qualifications
- Basic understanding of IT infrastructure and system concepts
Preferred (Not Mandatory)
- Exposure to cloud platforms (AWS, Azure, or Google Cloud)
- Basic scripting knowledge (PowerShell, Bash, or Python)
- Internship, lab, or academic project experience in IT support or DevOps
- Familiarity with monitoring or ticketing tools
- Entry-level IT certification (CompTIA, Microsoft, or cloud fundamentals)
What We Offer
- Structured onboarding and technical training
- Hands-on experience with real-world platforms and systems
- Clear progression into Platform Engineer or DevOps Engineer roles
- Supportive and collaborative work environment
- Professional development opportunities
Equal Opportunity Statement
We are an equal opportunity employer. Employment decisions are based on skills, potential, and qualifications. We welcome applicants from all backgrounds.