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Job Description
Job Title
Portfolio/ Program Manager – ServiceNow (Telco Transformation Program)
Location
London – Weekly 2 to 3 Day Work from Office
Experience
18+ years of overall IT experience with 10+ years in program / delivery leadership roles managing large enterprise transformation programs.
Job Summary
We are looking for an experienced Portfolio/ programme manager - with ServiceNow and or Remedy service assurance to lead and manage a large-scale ServiceNow transformation program for a Telecom client. The role involves overseeing multiple workstreams, managing multi-vendor delivery teams, and ensuring successful program execution using Scaled Agile methodologies (SAFe / Agile at scale).
The Program Manager will be responsible for strategic planning, governance, delivery management, stakeholder engagement, financial management, and risk mitigation while ensuring alignment with business objectives and technology roadmaps.
Key Responsibilities
Program Leadership
Scaled Agile Delivery Management
Multi-Vendor Management
Stakeholder Management
Financial & Commercial Management
Risk & Dependency Management
Governance & Reporting
ServiceNow Program Oversight
Provide leadership for ServiceNow platform initiatives including:
Ensure alignment with enterprise architecture and telecom operational processes.
Required Qualifications
Experience
Program & Delivery Skills
Strong experience in:
ServiceNow Knowledge
Strong understanding of ServiceNow platform capabilities, especially:
(Hands-on experience not mandatory but strong platform understanding required.)
Preferred Certifications
Leadership Competencies
Key Success Metrics