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Post Diagnostic Service Delivery Manager
About RTN Mental Health
At RTN Mental Health, we’re on a mission to transform the way neurodevelopmental and primary care mental health services are delivered across the UK. As a dynamic and rapidly expanding organisation, we combine clinical excellence with operational innovation to deliver high-quality, person-centred care. From NHS partnerships to private services, we’re redefining what accessible and effective support can look like.
Our work focuses particularly on improving access to ADHD and autism services, ensuring individuals receive timely, compassionate and evidence-based support across their diagnostic and post-diagnostic journey.
The Role
We are looking for an experienced and highly organised Post Diagnostic Service Delivery Manager to lead the operational delivery of our post-diagnostic services. This role sits at the heart of the patient journey following diagnosis and is responsible for ensuring that medication titration, prescribing, therapy pathways and follow-up care are delivered efficiently, safely and compassionately.
You will oversee day-to-day service delivery, coordinate multidisciplinary teams, and ensure patients receive timely communication and support throughout their treatment journey. A key focus will be improving systems, reducing waiting times, and ensuring clinicians are supported to deliver the highest standard of care.
Working closely with clinical, operational and communications teams, you will play a vital role in improving patient outcomes and strengthening the effectiveness of our growing service.
Role Responsibilities
Service Delivery & Patient Pathways
Operational Coordination
Team Leadership
Complaints & Patient Feedback
Process Improvement & Service Development
Governance, Reporting & Compliance
About You
Essential
Desirable
Our Values in Action
Our values sit at the heart of everything we do: Respect at our core, transformation in our actions, nurture in our care.
Respect
We listen with empathy, value lived experience and communicate with honesty and care. We celebrate individuality and practise inclusive, neuroaffirmative communication.
Transformation
We stay curious, embrace change and turn learning into action. We take ownership, pursue excellence and build trust through transparency.
Nurture
We create emotionally safe spaces, empower confidence and invest in people’s growth. Compassion and presence guide how we work with both colleagues and patients.
Why Join RTN?
If you’re passionate about delivering high-quality services, improving systems, and making a meaningful difference to patient care, we’d love to hear from you.