Practice Manager

Practice Manager - Fixed Term Secondment (14 Months)

Alora Vets | 40 hours per week | Salary up to £39,500 DOE

Closing Date: Friday 27th March* Subject to change

Due to a team member taking up a work secondment, we have an exciting opportunity for someone to join our team at Alora Vets as Practice Manager on a 14-month fixed term secondment.

This is an on-site, people-focused leadership role, perfect for someone who enjoys building strong relationships, supporting others to succeed, and making a real difference to both the team and client experience.

Working Hours

This role is 40 hours per week, typically worked Monday to Friday, 9:00am - 5:00pm.

We are happy to discuss adjustments to the shift pattern for the right candidate to support flexibility where needed.

Why Join Alora Vets?

Inside our practice, you’ll find a welcoming and collaborative team of vets, nurses, animal care assistants and receptionists who genuinely enjoy working together.

Our team currently includes 5 Vets, including a Clinical Director with a certificate in Small Animal Medicine, a Lead Vet with a certificate in Small Animal Dentistry, 6 RVNs, including our Head RVN, 1 Student Nurse, 2 Animal Care Assistants, 5 Receptionists, including a Head Receptionist and Deputy Head Receptionist

We are proud to offer a wide range of clinical services, including laparoscopic surgery, physiotherapy, and acupuncture.

Our purpose-built practice includes 4 consultation rooms, separate cat and dog waiting areas, separate cat and dog kennels, isolation ward, purpose-built dental suite with dental x-ray, two operating theatres, dedicated ultrasound and digital x-ray room

The Role

Working closely with the Director of Practice and Clinical Services, Clinical Director, Head RVN, Lead Vet, Head Receptionist and IVC Central Support Teams, you will play a key role in ensuring the smooth day-to-day running of the practice while continually enhancing both the team and client experience.

Key responsibilities include:

• Leading, supporting and motivating the practice team to foster a positive and collaborative working environment
• Maintaining practice standards and ensuring compliance with RCVS guidelines
• Financial management, including:
• Managing the practice budget
• Stock control
• Debt management
• Initiating capital expenditure requests
• Supporting payroll production and queries
• Human Resources responsibilities, including line management and supporting annual reviews alongside the Clinical Director
• Oversight of building and equipment maintenance
• Supporting the team to maintain Health & Safety compliance
• Recruitment and monitoring mandatory and ongoing training compliance
• Acting as the first point of contact for IT queries (with support from the central IT team)

Handling and resolving client complaints in a timely and professional manner

Leading and attending practice meetings with the Clinical Director and attending area meetings

What We’re Looking For

We’re looking for a confident, approachable individual with a genuine passion for people and practice culture.

Previous management experience is desirable, but full training and support will be provided for the right candidate.

You’ll thrive in this role if you enjoy leading and developing others, communicate clearly and build strong relationships, are proactive, organised and solutions-focused, feel comfortable in a busy, fast-paced environment, take pride in creating a positive and efficient workplace, are open to new ideas, share your own ideas, and lead by example

This is a fantastic opportunity to step into a leadership role within a supportive and forward-thinking practice, gaining valuable experience while making a meaningful impact on the team and the practice as a whole.

Because our people matter

We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from -

Work-life balance

• 6.8 weeks annual leave
  
  

Wellbeing

• Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
• Private Medical Insurance
• Cycle to Work scheme
• Initiatives focused on employee wellbeing, including discounted gym membership
• Non-accidental injury support
  
  

Development

• Learning and development opportunities via the IVC Evidensia Academy
• Access to Vetlexicon - our online encyclopaedia provider
• Infection Prevention and Control Programme
• Quality Improvement Programme
  
  

Additional

• Pawsome Benefits - reward gateway giving discounts and cashback with 100’s of retailers
• Pension 5% Employee/3% Employer
• Discounted staff pet care
  
  

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Up to £39,500 DOE