Principal AI Architect

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As an AI and Data Technical Architect, you will act as a senior, hands-on technical leader and trusted advisor to our customers. You will be responsible for designing, validating, and operationalizing enterprise-grade data and AI architectures centered on Salesforce D360 and the Agentforce platform. This role sits at the intersection of data engineering, platform architecture, and applied AI, requiring you to guide customer Chief Data Officers, CxOs and Enterprise Architects through emerging AI solutions. You will work side-by-side with Account Executives and Product teams to ensure customers realize the full value of the platform by designing scalable, secure solutions that integrate D360 into complex enterprise ecosystems—including hyperscalers, data lakes, and governance frameworks.

Overview Of The Role

• Lead pre-sales technical design by analyzing customer needs and recommending solutions aligned with Agentforce capabilities and integration with external agent frameworks.
• Shape best practices around generative AI, agent interoperability, prompt engineering, Data 360, and cross-platform integrations.

Collaborate with AEs and SEs to build hands-on prototypes and demos using Agentforce and integrated external agents.

Develop thought leadership content—demo templates, whitepapers, enablement sessions—focused on agent lifecycle, integration strategy, technical effectiveness and latest innovation trends.

Act as a central technical knowledge resource, proactively addressing internal technical inquiries, facilitating deep technical enablement, and documenting best practices to empower specialist teams across the organization.

You are naturally curious about AI and Data, love diving into new technologies, and enjoy educating others while crafting solutions that deliver real business impact, we want to talk to you!

Responsibilities

Understand Agent Interoperability - Map and integrate external agents from hyperscalers (e.g. Copilot, Gemini) into Agentforce via open standards (MCP, A2A); design how these systems collaborate.

Enable Conversational & Background Agents - Use Agentforce Studio and Agent Builder to configure chat and background agents; integrate with external channels including voice via hyperscaler APIs.

Drive Prompt Engineering & Lifecycle Strategy - Lead prompt design, testing, monitoring, and iteration; define agent lifecycle best practices from development through refinement.

Build Hands-On Demos & Prototypes - Co-create quick prototypes (<2 weeks) with AEs demonstrating integration between Agentforce and external agents or services.

Lead Pre-Sales Workshops - Facilitate whiteboarding, deep-dive sessions, and quick enablement for customers and internal teams.

Advise on Data & Integration - Integrate Data Cloud (D360), CRM, MuleSoft APIs, and external agent endpoints ensuring cohesive architectures that align with compliance and governance policies.

Support Early Adoption - Occasionally assist in proof-of-value engagements post-sale by tuning agents and guiding customers toward self-sufficient enablement.

Governance & Observability - Familiarity with prompt governance, observability, monitoring frameworks, responsible AI and compliance best practices

Cross-Platform Background - Background in cross-platform integrations (e.g., Hyperscaler SDKs to Salesforce Flows).

Multimodal Pipelines - Prior exposure to conversational voice pipelines or multimodal integrations via hyperscaler services.

Advanced AI/ML Frameworks - Exposure to frameworks (TensorFlow, PyTorch), MLOps practices, and cloud AI platforms like Google Vertex AI or AWS Sagemaker.

Education - BS in Computer Science, Engineering, Data Science, or equivalent technical field.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all

employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.