Principal Delivery & AI Practices Manager
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Investment. Tech. Freedom. Ambition.
It's all in place. So, when are you joining?
At Intrum UK, we are transforming how technology, data, and AI power customer centric collections and client platforms. We are seeking a Principal Delivery & AI Practices Manager to champion agile excellence, embed AI enabled ways of working, and drive tangible business value across our UK IT function. This senior leadership role shapes how modern delivery, Human-AI collaboration, and continuous improvement accelerate outcomes for our customers, clients, and colleagues.
If you're ready to make a difference, then this is your opportunity to join a purpose-led organisation where your work truly matters.
This role can be based at any of our UK offices, with travel to meet internal stakeholders as required and the flexibility to work from home.
What you'll do:
Embed and evolve Intrum's Project Model and Agile Product Delivery Model to drive measurable business value.
Integrate AI practices into delivery workflows including planning, estimation, risk management, and quality gates.
Coach and mentor delivery professionals to uplift agile maturity and Human-AI collaboration capability.
Facilitate retrospectives, feedback loops, and improvement forums to strengthen delivery performance.
Partner with Engineering, Data, Product Strategy, and Commercial teams to accelerate velocity and remove impediments.
Ensure delivery practices meet FCA Consumer Duty, UK GDPR, ethical AI, and governance standards.
Maintain and develop scalable delivery patterns, toolkits, and metrics that support consistent excellence.
Devoted to the FCA principle of Consumer Duty; by ensuring we are driving good customer outcomes across all aspects of services that have potential to impact on our customers.
What you bring:
Senior-level experience in delivery management, agile & digital transformation, or AI enabled programme delivery.
Proven success implementing modern delivery approaches in a regulated financial services environment.
Strong capability in integrating AI into delivery processes and enabling Human-AI collaboration.
Track record of coaching and developing delivery teams to improve capability and performance.
Deep understanding of regulatory frameworks including FCA Consumer Duty and UK GDPR.
Excellent communication and stakeholder management skills at all organisational levels.
Skilled with modern delivery tools (e.g., JIRA, Confluence, Azure DevOps) and AI assisted planning technologies.
What we offer: At Intrum we offer not only a challenging and rewarding career but also:
Lifestyle: A competitive salary and attractive benefits package including 33 days holidays including bank holidays upon commencement, with the ability to buy more or sell back. You can participate in gadget schemes. Contributory workplace pension scheme. Additionally, you'll get an extra day to celebrate your birthday.
Opportunities to grow: You'll receive training and coaching for your personal development/progression, and employee recognition programmes to help you grow in your career.
Health: You'll have access to private medical insurance, life assurance, and more.
Wellbeing: You'll enjoy discounts on gym memberships, cycle to work schemes, and a 24/7 employee assistance programme. You'll also have sociable working hours and breakfast/ snacks provided in the office.
Supportive, open, and value-driven culture: Ethics. Dedication. Solutions. Empathy. Our values aren't just words hanging in the reception. They guide us all daily. It's what makes our culture inclusively open, inspiringly supportive and rich in diverse perspectives. It's why Intrum is a natural home for people ready to make a difference. And it's why people like you recognise this is the place to do just that.
How to apply:
If you are interested in this position and believe you have the right experience, please send your English CV via the "apply button". Are you curious and have some questions? You're welcome to contact "our recruitment team for more information.
At Intrum we strive to create a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply.
If a person with disabilities is put at a disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should contact Intrum Talent Acquisition team via as soon as possible before the closing date to discuss your needs.
About Intrum:
Intrum is the industry-leading provider of credit management services across 20 markets in Europe. By helping companies to get paid and support people with their late payments, Intrum leads the way to a sound economy and plays a critical role in society at large.
Intrum has circa 10,000 dedicated professionals who serve around 80,000 companies across Europe.
At Intrum we consider everybody to be a leader. We lead ourselves when collaborate to meet the needs of our clients and customers. We are all accountable to our actions as well as trust and care for each other. This makes us all leaders, independent of role or responsibility, and this is reflected in our 3 leadership principles: Deliver Impact, Inspire Trust and Embrace Growth.
We are an equal opportunities employer and authorised and regulated by the Financial Conduct Authority. We will conduct credit, fraud, criminal record, right to work and reference checks as part of our pre-employment screening. You should not be bankrupt, have any outstanding county court judgments on your credit file. You must not have excessive default balances and any outstanding debt will be considered on a case-by-case basis.
(Strictly No Recruitment Agencies Please)
Ready to lead the next wave of agile and AI‑powered delivery?
Join us and help drive the transformation that keeps Intrum at the forefront of our industry.