We are easyJet – a FTSE-100 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.
We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service
easyJet is evolving its digital commerce platforms, building scalable, resilient, and innovative foundations that enable seamless customer experiences across web, mobile, and connected channels. As a Principal Software Engineer within the eCommerce Platform Delivery team, you will provide leadership and technical stewardship across multiple squads within the Customer Service Mission.
You will be responsible for the overall design and accountable for upholding engineering standards, ensuring the delivery of robust, secure, scalable, and high-performance systems. Your role will involve guiding teams towards technical excellence, fostering a culture of continuous improvement, and driving high performance across all aspects of software development.
Working closely with Product Managers, Agile Delivery Managers, Enterprise Architects, and the Chapter Lead for Software Engineering, you will ensure engineering standards are upheld, guide complex technical solutions, and align strategy, approach, and principles across the Mission.
By championing best practices, modern architectures, and innovation, you will accelerate the delivery of customer-facing features, improve platform resilience, and ensure the platform remains robust, scalable, and future-ready.
What You’ll Be Doing
Proven ability to embed robust security and compliance controls by working closely with Security Architects and InfoSec teams, ensuring alignment with organisational standards and regulatory requirementsStrong experience in CI/CD, automated testing, and DevSecOps practices to ensure high-quality software releasesAbility to coordinate multiple squads, manage dependencies, and align delivery across MissionsExperience within large-scale eCommerce or high-transaction technology environments is advantageousStrong understanding of CRM and omnichannel customer service platforms, including chatbots and case management toolsExperience with Microsoft Dynamics 365 Customer Service, including configuration, customisation and integrationExpertise in cloud platforms (including AWS), with a strong understanding of cloud well-architected pillars such as security, reliability, performance efficiency, cost optimisation, and operational excellenceDeep knowledge of modern design patterns and architectures, including APIs, event-driven architectures (EDA), microapps, front-end frameworks, and app technologies, with experience applying these in eCommerce environments