Principal Solutions Architect
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The Role
We’re looking for a seasoned Principal Solutions Architect to provide architectural leadership across a major platform modernisation programme. This is our highest‑priority strategic initiative and sits at the heart of a wider organisational transformation spanning finance, operations, commercial, contact centre, technology, product, revenue management and fraud domains.
In this role, you will guide the end‑to‑end architecture of a cloud‑native, AWS‑hosted ecosystem, ensuring strategic alignment, technical governance, and a coherent target state across multiple autonomous product teams. You’ll combine enterprise‑level architectural leadership with hands‑on support, helping teams navigate complex design decisions, cross‑domain dependencies, and the replacement of a large legacy monolith under fixed commercial timelines.
The role requires both breadth and depth across application, data, integration, security and cloud architecture, along with strong stakeholder leadership in a politically complex environment.
What you’ll do
- Lead architecture across all domains — application, integration, data, cloud and security
What you’ll bring
- Deep experience spanning application, data, integration, security and cloud architecture
- Proven track record designing and governing public cloud‑based platforms (AWS preferred)
- Strong working knowledge of modern event-driven/API/microservice patterns
- Familiarity with customer support and contact‑centre journeys
- Experience with governance in large delivery programmes
- Ability to influence, review and guide architecture across distributed, autonomous product teams
- Good grasp of enterprise capability modelling, value streams, and end‑to‑end business flows
- Experience integrating numerous third‑party vendors and systems
- Skilled at managing architectural risk, decision trade‑offs, and long-term maintainability
- Exceptional stakeholder engagement and communication skills
- A team enablement and host-leadership mindset, promoting best practices and engineering culture
- Comfort balancing strategic leadership with hands-on architectural contribution
Great to have
- Travel or retail industry experience is desirable, but strong experience in any large-scale consumer or regulated digital platform is equally relevant