Job Description
Private Patient Coordinator | Patient Support | Spire Parkway Hospital | Solihull, Birmingham | Excellent Benefits | Full Time - 37.5 hours per week, Permanent |
Spire Parkway Hospital are looking for a Private Patient Coordinator to join our welcoming team. The role is in place to support patients and consultant colleagues navigate suitable private pathways and treatment options. The Private patient coordinator will predominantly support Self-Pay patient enquiries at either enquiry, outpatient or in care stage as well as providing the support for patients with private medical insurance.
Spire Parkway Hospital in Solihull, West Midlands offers a comprehensive range of private hospital services. Our hospital is rated Good by the CQC for all parts of the inspection except for Patient Care, which is rated Outstanding. The report states, “Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.”
Our dedicated hospital team are passionate about excellent patient care and we offer a range of specialist treatments to patients across Birmingham, Warwickshire and the West Midlands. This includes diagnostic services, rehabilitation, cutting-edge surgical procedures and excellence in specialist fields like orthopaedics, women’s health and cancer care. We have 51 bedrooms and five operating theatres.
Duties And Responsibilities
- Manage all Self-Pay patient enquiries, both over the telephone and online/email, from initial enquiry through to booking ensuring patient enquiry resolution
- Provide support and guidance to consultants and their patients
- Handling own enquiry workload effectively
- Use of digital systems such as CRM/Workflow/Pricing in line with guidance
- Working to agreed KPIs with positive and proactive customer-focused attitude
- Convert warm leads into appointments/sales in order to meet key performance targets
- Role model our Purpose and Values - driving a culture of service excellence, respect, collaboration and care for our colleagues
- Take payments for planned diagnostics and treatments
- Act as a change champion for new ways of working including digital tools
- Demonstrate excellent communication, interpersonal and relationship building skills
- Utilising a variety of systems that support the prioritisation and managing of your workload
- Liaise with consultants and medical secretaries on consultant fee information ensuring these are maintained appropriately in the relevant systems
- Managing completion of Outcome paperwork and engagement with consultant and medical secretaries
Who We're Looking For
- Previous experience of working within the healthcare industry or a similar customer orientated organisation.
- English Language and Mathematics GCSE or equivalent qualification Desirable
- Strongly customer centric
- Face to face customer experience
- Enjoys working in a collaborative, fast paced team environment
- Be able to work effectively a national sales framework whilst focussing the needs of the local population
- Strong communication skills, demonstrating an ability to positively lead teams across multiple locations
- Excellent communication skills, computer literacy, ability to remain calm when dealing with clients.Comfortable handling sensitive conversations
- Confident approach to handing a variety of systems
Benefits
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
- Free onsite parking
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. We commit to our employees well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
For us, it's more than just treating patients; it's about looking after people.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
About Us
At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We’re committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.
We have achieved our market leading position because of our Purpose, which is to
'make a positive difference to people's lives through outstanding personalised care'. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.
About The Team
At Spire Parkway Hospital, we’re a leading provider of private hospital treatments for our patients across the Midlands and beyond. We offer specialised and personalised healthcare through fast access to consultations with specialists in a wide range of treatments, supported by advanced imaging and diagnostic technology.
