Procurement Officer - Adult Social Care Provider Support 9868

Procurement Officer | 9868 | temporary contract until 31 March 2027 - secondment opportunity | 37 hours per week | £34,434 to £36,363 per annum | Grade H | Norwich

Do you have an analytical mind? Do you like to resolve queries to everyone's satisfaction?

We are looking for someone who can investigate queries from social care providers, who can unpick action taken and compare it with what should have happened, and can propose solutions.

With knowledge of social care, and experience of unpicking complicated numerical and other data, you will document how the price of a package has changed over time and whether those changes were correct, or trawl through correspondence to pinpoint when particular decisions were made or whether a particular commitment was made. You will be dedicating your time to resolving these queries so that the experience of care providers is that their queries are resolved more efficiently, leading to improved supplier satisfaction.

You will also spot repeated trends in query types and the types of causes which are uncovered, so that we can make the necessary improvements to our processes or our contract documents, and reduce the number of queries coming in.

Administration skills and attention to detail are important, but it’s your ability to unpick the history behind a current query and explain that to care providers and council managers that will really make you successful in this role.

What Will You Be Doing

• Investigating individual queries from care providers, including queries about price changes, service changes, and contract interpretation.
• Feeding back an explanation of how queries have arisen and proposing a sensible solution.
• Spotting frequently asked questions and collating them.
• Highlighting broken processes where you identify them
  
  

What We Are Looking For

• IT skills – good at using spreadsheets – daily use of Microsoft Office software, particularly Excel and Outlook
• Confident IT user who can quickly learn new computer systems and get the most out of them – can understand how the system works and use that knowledge to suggest technology solutions where we need to improve processes and work with IT colleagues to make it happen.
• A proven record of problem solving, with confidence to take the initiative and get things sorted.
• An analytical mindset - someone who can get to the bottom of a problem and explain how it arose
• Excellent communication skills, both in writing and verbal.
• Someone who prides themselves on attention to detail.
  
  

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary

Generous holiday entitlement

Health and Wellbeing services including fast-track physiotherapy and a free counselling service

Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.

Financial benefits such as:- ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.

A Blue Light card for Fire Service and Social Care Workers

Relocation expenses (where applicable)

An advance of your expenses if you travel for work

Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.

Tax efficient ways of getting extra pension and new bikes

Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

A payment if you refer someone you know to a hard to fill job

You can find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to curren

t employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 12 March 2026

All other applicants closing date: 19 March 2026