Job Title: Product Executive

Company: Narwhal Labs (Narwhal Group Limited)

Location: Bristol, UK

Employment Type: Full-time

Reports to: Product Manager

Salary: £28,000 - £35,000

About Us

Narwhal Labs is the company behind DeepBlue OS — an autonomous revenue infrastructure platform that enables any business to answer every call, follow up every lead, and log every interaction across Voice, SMS, Email and WhatsApp. As an NVIDIA Inception Program Member and Google Partner, we are a 37-person team with our platform launching in May 2026. We build the infrastructure layer for serious businesses that want enterprise-grade revenue operations at a fraction of traditional cost.

Role Overview

You'll work alongside the Product Manager to keep the product process running smoothly — maintaining the backlog, writing and refining user stories, coordinating across teams, and making sure nothing falls through the cracks between "we've decided to build this" and "it's been shipped and the customer knows about it."

This is a junior product role with real responsibility, not an internship with a better title. You'll be in every sprint ceremony, you'll own the detail-level hygiene of the backlog, and you'll be the person who spots that a story is missing acceptance criteria before it gets pulled into a sprint. You'll learn Scrum by doing it properly — not by reading about it.

Key Responsibilities

Backlog management and story writing

Write and refine user stories and acceptance criteria based on direction from the Product Manager — clear, testable, and unambiguous enough that an engineer can pick them up without a follow-up conversation
Maintain backlog hygiene: ensure stories are correctly labelled, linked to epics, sized where appropriate, and ordered by priority

Chase down the details that stories need before they're sprint-ready — design assets, API contracts, edge case clarifications, compliance requirements

Sprint support and ceremonies

Participate in all Scrum ceremonies: sprint planning, daily standups, sprint reviews, and retrospectives
Track sprint progress — update JIRA, flag stories that are blocked or at risk, and keep the Product Manager informed of anything that's slipping
Prepare sprint review materials — demos, release notes, and summaries of what was shipped and what was deferred
Take and distribute actionable notes from retros and planning sessions — not minutes, but decisions and action items with owners

Research and customer insight

Gather and organise customer feedback from support channels, onboarding calls, and sales conversations — pattern-match across individual requests to identify recurring needs
Research competitor products, industry developments, and adjacent tools to inform product decisions — not as a one-off exercise, but as an ongoing awareness
Maintain internal documentation: feature specs, release changelogs, and the product wiki that helps the rest of the company understand what the platform does and what's coming next

Cross-team coordination

Be the connective tissue between product, engineering, design, and customer-facing teams — chase answers, relay decisions, and make sure everyone is working from the same version of the truth
Coordinate feature launches with marketing — ensure release notes, help content, and customer communications are ready when features ship
Help onboard new team members to the product — walk them through the platform, the roadmap, and where to find things

Who We're Looking For

1–2 years in a product, operations, or project coordination role — or a recent graduate with internship experience in a technology company where you were close to the product process

Organised to the point of being slightly annoying about it — you track things, follow up, and don't let tasks drift into "I thought someone else was handling that"

Good written communication — you can write a user story that an engineer understands without needing to ask you three questions, and a release note that a customer understands without needing to be technical

Familiar with Agile and Scrum concepts — you know what a sprint is, what a standup is for, and what acceptance criteria mean. You don't need to have run a sprint, but you need to have participated in one (even if it was at university or during an internship)

Comfortable with JIRA or similar tools — you've used a project management tool as a daily working environment, not just looked at a dashboard occasionally

Curious about AI and technology — you don't need to understand how LLMs work, but you should be interested enough to learn what the platform does and why customers care about it

What sets you apart

You've worked in a startup or scale-up where the product team was small and everyone wore multiple hats
You have a side project, blog, or portfolio that shows you think about products — not just features, but why things are built the way they are
You've written user stories or acceptance criteria that were actually used by an engineering team

What You Won't Be Doing

Making product strategy decisions in isolation — you'll contribute to and influence decisions, but the Product Manager owns the final call
Writing code or producing designs — you'll work closely with both teams, but the execution is theirs
Sitting in meetings all day — this role has real output: stories written, backlogs maintained, research documented, and launches coordinated

Why This Role Matters

A product function only works if the detail is right. The best product strategy in the world falls apart if the stories are vague, the backlog is a mess, customer feedback disappears into a spreadsheet nobody reads, and launches happen without anyone telling the customer. You're the person who makes sure that doesn't happen.

What We Offer

Competitive salary
Hybrid working (Bristol-based)
Direct mentorship from the Product Manager with structured development
Exposure to every part of the product lifecycle — from customer research through sprint delivery to launch — in a company where you're close enough to the action to learn fast
A genuine career path into product management, with the experience and credibility to back it up

How to Apply

Send your CV and a brief note on: a time you spotted something that was about to fall through the cracks — what it was, how you caught it, and what you did about it.

Diversity and Inclusion

We're building something global at Narwhal, and we mean that in every sense. The work we do requires different ways of thinking — and different ways of thinking come from different people.

At Narwhal, we're committed to building a diverse and inclusive team. We welcome applications from people of all backgrounds, identities, and experiences, and we actively work to ensure our hiring process is fair and accessible for everyone. Reasonable adjustments are available at every stage, just reach out and we'll make it happen.

Product Executive

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