Product Manager

Blue Light Card. Individually great, together unstoppable

The Role and the Team

We’re looking for a Product Manager to join our Product team at Blue Light Card, focused on building and evolving the internal tools and platforms that enable our teams to do their best work.

You’ll sit within a cross-functional squad, working closely with Engineering, Data, and Design, while partnering day-to-day with teams across Commercial, Operations, Member Support, Finance and beyond. Your focus will be on improving how we work, making our internal systems intuitive, reliable, scalable, and fit for the future.

This is a hands-on product role. You’ll balance strong discovery and problem framing with practical delivery, ensuring we solve the right problems and deliver high-quality solutions. You’ll thrive here if you enjoy untangling operational complexity, improving workflows, and using data and AI thoughtfully to unlock smarter ways of working.

What You’ll Do

• Own end-to-end delivery of internal tools and platforms, from discovery through to launch and iteration
• Partner with internal teams to deeply understand workflows, pain points, and opportunities
• Translate needs into clear problem statements, prioritised backlogs, and measurable outcomes
• Identify opportunities for automation and AI-enabled solutions to improve efficiency and accuracy
• Balance short-term improvements with longer-term platform scalability and reliability
• Work day-to-day with engineers, designers, and data partners to deliver high-quality solutions
• Define and track success metrics focused on adoption, efficiency, reliability, and internal satisfaction
• Manage trade-offs across differing priorities, aligning delivery to company goals
  
  
  

What You’ll Bring

• Proven background as a Product Manager, ideally focused on internal tools or platforms

Hands-on delivery experience, owning backlogs and driving execution

Experience exploring AI, automation, or data-driven tooling to improve ways of working

Background in a scale-up or high-growth environment

Experience in marketplace, ecommerce, affiliate, or similar platform-led business models

Strong understanding of operational workflows and internal user needs

Ability to turn ambiguous requirements into clear priorities and outcomes

Strong analytical and problem-solving skills, using data to inform decisions

Our Culture

Our mission is simple – make heroes happy. Our members are the real-life heroes who keep us all safe, cared for, and thriving. It’s what gets us up in the morning and pushes us to go further, think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service.

We don’t just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special.

We’re committed to building a diverse and inclusive team where everyone feels they belong. Different perspectives and experiences help us grow, innovate, and better reflect the communities we serve.

We promote hybrid working, and value in-person collaboration so encourage time in our offices, where you can make the most of our fully stocked snack drawers – either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team. We aim to be flexible, but we aren’t able to offer fully remote working.

What We Offer

• Hybrid working and flexible hours
• EV charging and free parking onsite at HQ
• 25 days annual leave plus an additional day off for your birthday, and a buy and sell holiday scheme of up to 5 days