Product Manager, Case Central (Ministry of Social and Family)

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.

Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!

Learn more about GovTech at tech.gov.sg

You are a Product Manager delivering MSF’s Case Central platform, which aims to empower caseworkers to deliver holistic, coordinated and efficient support – driving better client and family outcomes. You own product outcomes, prioritisation and cross-domain trade-offs, with the aim to deliver measurable impact with a product that serves multiple divisions across MSF.

Responsibilities

• Strategy & Outcomes: Set product strategy and OKRs aligned to MSF and sector outcomes for your squad; translate needs into a sequenced and measurable roadmap.
• Prioritisation & Decision-Making: Own backlog prioritisation across domains; make and communicate clear trade-offs with documented rationale.
• Delivery Partnership: Partner Business/Engineering/Design to deliver iteratively; manage dependencies; and collaborate closely.
• Market and Customer Research: Conduct thorough market analysis and customer research to identify needs, trends, and opportunities. Utilize insights to inform product development and positioning.
• User Advocacy: Act as the voice of the user within the organization. Ensure that user needs and feedback are integrated into product planning and development.

Adoption & Change: Work closely with CM team to plan rollout readiness (training, comms, support, feedback loops) and improve adoption across divisions and sector partners.

Metrics, Risk & Governance: Ensure instrumentation and dashboards for adoption/efficiency/quality; proactively manage risks (privacy/security, data quality, operational readiness).

Requirements

• 4+ years of product management experience with evidence of shipping outcomes and leading cross functional teams
• Bachelor’s degree in Computer Science, Business, Engineering, or a related field
• Strong product craft: Discovery, Prioritisation, Metrics, Data-Driven, Stakeholder influence
• Strong sense of ownership and accountability
• Excellent in stakeholder management and communication
• Nice-to-have: Experience in case management/workflow systems, Salesforce platform experience
  
  

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation.

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks.

We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.

Learn more about life inside GovTech at go.gov.sg/GovTechCareers