Product Manager - Unified Communications & Contact Centre
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (44.0%).
Occupation Type
Customer service managers
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
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Description
Company Description
Wavenet is a managed services provider specialising in cybersecurity, communications, and connectivity solutions that evolve alongside our customers' businesses—no matter what the future brings. Since our inception in 2000, we have been dedicated to keeping businesses connected. At Wavenet, we focus not only on immediate solutions but also on future needs.
We continuously stay ahead of the technology curve, ensuring our customers can trust that we are committed to making their business future-ready. Your success is our success. We go above and beyond to deliver exceptional service quality and an unparalleled customer experience, becoming a true extension of your business. We are dedicated to fulfilling our promise to make your business thrive.
Job Description
Wavenet is seeking a Unified Communications & Contact Centre Product Manager to take ownership of the full lifecycle of our UC & CC portfolio.
This is a high-impact, commercially focused role responsible for shaping product strategy, driving innovation and ensuring competitive positioning across our UCaaS, CCaaS, SIP and voice services portfolio.
You’ll work cross-functionally with Sales, Commercial, Engineering, Operations and Vendor Alliances teams to define, develop and grow market-leading solutions. You’ll also partner closely with external vendors and suppliers to enhance and future-proof our portfolio.
This role is ideal for someone who thrives in a fast-paced, evolving environment and enjoys translating technical capability into clear customer value.
What You’ll Be Doing
Wavenet is a managed services provider specialising in cybersecurity, communications, and connectivity solutions that evolve alongside our customers' businesses—no matter what the future brings. Since our inception in 2000, we have been dedicated to keeping businesses connected. At Wavenet, we focus not only on immediate solutions but also on future needs.
We continuously stay ahead of the technology curve, ensuring our customers can trust that we are committed to making their business future-ready. Your success is our success. We go above and beyond to deliver exceptional service quality and an unparalleled customer experience, becoming a true extension of your business. We are dedicated to fulfilling our promise to make your business thrive.
Job Description
Wavenet is seeking a Unified Communications & Contact Centre Product Manager to take ownership of the full lifecycle of our UC & CC portfolio.
This is a high-impact, commercially focused role responsible for shaping product strategy, driving innovation and ensuring competitive positioning across our UCaaS, CCaaS, SIP and voice services portfolio.
You’ll work cross-functionally with Sales, Commercial, Engineering, Operations and Vendor Alliances teams to define, develop and grow market-leading solutions. You’ll also partner closely with external vendors and suppliers to enhance and future-proof our portfolio.
This role is ideal for someone who thrives in a fast-paced, evolving environment and enjoys translating technical capability into clear customer value.
What You’ll Be Doing
Product Strategy & Roadmap
- Own the product vision and roadmap for Wavenet’s UCaaS, CCaaS, SIP and voice portfolio
- Drive strategy across platforms including 8x8, TeamsLink, AudioCodes Live, Zoom, Content Guru, Five9 and inbound services
- Monitor market trends, competitor activity and customer insight to inform product evolution
- Ensure solutions remain competitive, scalable and commercially viable
- Lead full product lifecycle from concept to launch and optimisation
- Define requirements for TeamsLink enhancements, CCaaS integrations, compliance recording and cross-platform capabilities
- Collaborate with engineering and ecosystem partners (e.g. Microsoft and CCaaS vendors) to deliver roadmap priorities
- Drive innovation across Microsoft ecosystem partnerships and AI-assisted CX capabilities
- Own portfolio performance and commercial success
- Develop pricing models, licensing structures and bundled propositions in partnership with Commercial
- Enable Sales teams through training, proposition development and competitive positioning
- Manage strategic vendor relationships across the UC & CC ecosystem
- Lead joint roadmap and planning sessions
- Evaluate new technologies and integration opportunities
- Gather customer feedback and insight to prioritise enhancements
- Support strategic customer engagements where required
- Ensure service documentation, SLAs and onboarding processes remain robust and up to date
- Work closely with Operations to maintain service excellence
Essential
What We’re Looking For
- Proven Product Management experience within UCaaS, CCaaS or cloud communications
- Strong knowledge of Microsoft Teams Phone, Direct Routing, SIP and omni-channel CCaaS
- Experience with legacy voice systems (PBX, ISDN, PSTN)
- Commercial acumen with experience building business cases and pricing models
- Ability to translate technical solutions into compelling customer propositions
- Exposure to AI-driven CX tools (sentiment analysis, conversational AI)
- Understanding of telecoms regulatory frameworks (e.g. Ofcom, GDPR)
- Knowledge of Wavenet’s broader portfolio
Why Join Us?
We are committed to fostering an inclusive and diverse workplace where all team members feel valued and empowered. If you're passionate about technology and eager to contribute to a growing cybersecurity team, we want to hear from you!
At Wavenet, we provide more than just a job; we create an exceptional environment with a broad range of benefits to support your success from day one. With us, you’ll receive a competitive starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and extensive health and wellbeing programs, all supported by our dedicated Wellbeing Team.
Rewarding your commitment with an additional day of annual leave each year, up to a maximum of 28 days.
Here’s a closer look at what we offer:
- Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days—our way of expressing appreciation for your dedication.
Join a fast-growing tech company with a clear mission, where you'll work in a supportive team environment, enjoy real opportunities for career progression, and help shape the future of UK business communications.