Product Support Engineer
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We’re growing at Fortress Safety, and we’re excited to be recruiting a Technical Support Engineer / Product Support Engineer (Industrial / Automation / Machinery Safety) to join our Application & Technical Support team based at our Wolverhampton HQ.
Please note this is not IT / Tech Support.
About Fortress Safety
Fortress Safety are experts in machinery safety and interlocking. Since 1977, we’ve been protecting people and equipment in hazardous environments across the world. Headquartered in Wolverhampton, we operate globally across the USA, Europe, Australia, China and India.
We’re proud to be part of Halma plc, a FTSE 100 global group of life‑saving technology companies with over 8,000 employees across 50+ subsidiaries worldwide.
The role
As a Technical Support Engineer, you’ll play a key role in supporting customers throughout both pre‑sale and post‑sale stages of our Interlocking products, with a strong focus on post‑sale technical support. You’ll help customers troubleshoot products, provide installation guidance and resolve technical challenges efficiently, ensuring an excellent customer experience.
What you’ll be doing
• Build strong technical knowledge of Fortress products, user requirements and relevant standards
• Support customers via phone and inbox, meeting agreed KPIs and response targets
• Diagnose and resolve complex technical and product‑related queries
• Work closely with colleagues to continuously improve support processes
• Partner with Sales to help customers correctly specify and integrate products into automation systems
• Support customer engagement through webinars, training sessions and trade shows
What we’re looking for
• 1–3 years’ experience in technical support, field service or an engineering‑based role
• Exposure to industrial safety systems, PLCs, HMIs or automation technologies (hands‑on experience is a plus)
• Strong problem‑solving and troubleshooting skills
• Clear and confident communication skills, written and verbal
• A collaborative mindset with the ability to work cross‑functionally
• Degree in Engineering or a related technical discipline (or equivalent experience gained on the job)
Role details
• Job title: Technical Support Engineer
• Location: Fortress Interlocks, Wolverhampton (WV4 6FB)
• Working pattern: Office‑based
• Salary: £30,000 – £40,000 per annum
• Contract: Permanent
Benefits
• 25 days holiday plus bank holidays
• Pension with employer contributions up to 10.5%
• Company bonus scheme
• Life assurance cover
• Annual Halma share vesting scheme
• Bike to work scheme
• Eyecare scheme
• Airport parking discounts
• Long service recognition
Inclusion & belonging
At Fortress, we don’t just accept difference – we celebrate it. We’re committed to creating an inclusive environment for everyone. If you need any adjustments during the recruitment process, please let us know.
Interested?
If you’re passionate about technology, problem‑solving and customer support, we’d love to hear from you.
#TechnicalSupport #EngineeringJobs #WolverhamptonJobs #Automation #MachineSafety #STEMCareers #Halma
NOT (helpdesk OR service desk OR desktop OR windows OR o365 OR active directory OR network OR sysadmin)