Product Support Specialist

We’re looking for a Product Support Specialist who genuinely enjoys helping customers, solving problems, and taking ownership from first contact through to resolution.

You’ll be a key part of our support function, acting as a trusted point of contact for users of iVendi products. This is a hands-on role where your technical curiosity, attention to detail, and commitment to great service will make a real difference to our customers’ experience.

If you like variety, problem-solving, and being close to both customers and products, you’ll feel right at home here.

What you’ll be doing

• Owning and resolving product support tickets from both internal and external customers
• Acting as a single point of contact for technical and product-related queries
• Supporting media companies and third-party integrations
• Resolving finance-related queries and lender submission errors
• Working to agreed SLAs and maintaining high service standards
• Liaising with third-party media companies and developers to support software implementation
• Creating, maintaining, and improving product documentation and knowledge-base content

About you

You care about doing a great job and take pride in helping customers succeed. You’re curious, calm under pressure, and enjoy understanding how systems and products really work.

You’ll likely thrive in this role if you:

• Enjoy problem-solving and taking ownership of issues end-to-end
• Communicate clearly and confidently with both technical and non-technical users
• Are organised, reliable, and comfortable working to SLAs
• Like learning new systems, products, and industry knowledge
• Enjoy working collaboratively as part of a supportive team
• Are open to feedback and always looking for ways to improve how things are done

Experience in product support, service desk, or a customer-facing technical role is helpful, but attitude, curiosity, and willingness to learn matter just as much.

Why join iVendi?

• Competitive salary
• 7% matched pension contribution
• Private healthcare and wellbeing support through Vitality
• Life assurance scheme
• Birthday day off
• 25 days holiday plus bank holidays, with the option to buy or sell up to five days

About us

iVendi is on a mission to transform the way vehicles are bought and sold.

We’re the market leader in connected motor retail technology, building digital products that make it easier for customers to buy vehicles and simpler for retailers to sell them, both online and in the showroom. Our platform is used by millions of consumers every month, alongside thousands of car, van, and motorcycle retailers, as well as major vehicle manufacturers and leading finance providers across the UK.

As we continue our journey towards becoming world leaders in vehicle retail solutions, we’re focused on innovation, practical impact, and building technology that genuinely improves the buying and selling experience.

Interview process

Telephone screening

A friendly conversation to understand your situation, aspirations, and what matters to you — plus an introduction to us and the role.

First interview (Zoom)

A relaxed, conversational discussion to explore the role and get to know each other better.

Second interview (Face to face)

A slightly more structured conversation, including competency-based questions and discussion around real scenarios.

We welcome everyone

We encourage applications from people of all backgrounds and experiences. What matters most is your skills, potential, and enthusiasm to grow with us.

If you need any reasonable adjustments at any stage of the recruitment process, just let us know, and we’ll be happy to support you.