Product Support Specialist
UK Visa Sponsorship Analytics
Occupation Type
Business sales executives
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
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Description
The Stryker Product Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures (including robotic surgery with Mako). This role within Stryker UK will focus on servicing and supporting our clinical customers to strive for best-in-class specialist support with procedural excellence.
Additional responsibilities include working with the local sales team to coordinate training and events and managing day to day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers.
Please note there is an expectation to work one weekend day per month, with a TOIL day given in the same week.
Key Activities & Accountabilities
Additional responsibilities include working with the local sales team to coordinate training and events and managing day to day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers.
Please note there is an expectation to work one weekend day per month, with a TOIL day given in the same week.
Key Activities & Accountabilities
- Servicing existing and new customer base within the theatre and clinical environment.
- Providing support for MAKO robotic procedures, and manual joint replacement surgeries.
- Providing theatre and wider HCP staff with training on Stryker products.
- Working closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class.
- Theatre experience or professional training in a medical environment preferred. Industry background also advantageous.
- Minimum 2 years’ theatre or medical experience is preferred.
- Commercial knowledge and an understanding of cost pressures surrounding theatres and surgical procedures is important.
- Computer skills – MS Office, Excel etc.
- Presentation skills with modern presentation media.
- Workshop/product demonstration skills including anatomy and physiology knowledge base.
- High level communicator.
- Ability to work in a collaborative manner with colleagues and customers.
- Professional, disciplined, focused, and organised.
- Strong sense of responsibility.
- Ability to self-motivate, work under pressure and deal with challenge.
- Winning personality and extensive people skills.
- Actively seeks continuous self-improvement.
- This role is within the Bristol, Bath, Yeovil & Swindon team.