Product Training Manager
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (45.0%).
Occupation Type
Other vocational and industrial trainers
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
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Description
Aareon is Europe’s established provider of SaaS solutions for the real estate industry and a pioneer of the sector’s digital future.
With its software solutions, Aareon connects people, processes, and properties—bringing the industry closer together. With the Aareon Property Management System, based on intelligent software solutions, the company enables the efficient management and maintenance of residential and commercial properties and creates digital experiences for all stakeholders.
As a reliable and innovative partner, Aareon is committed to progress, positive change, and sustainable living and working spaces for everyone.
We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity.
Become part of our international team! Become part of #OneAareon! We are looking forward to meeting YOU!
Salary: £46,000 per year
Work Location: Manchester or London Hybrid (Travel to customers is required for this role)
Contract type: 12 months parental leave cover (with the possibility of extension or transition to permanent role)
The Role:
With its software solutions, Aareon connects people, processes, and properties—bringing the industry closer together. With the Aareon Property Management System, based on intelligent software solutions, the company enables the efficient management and maintenance of residential and commercial properties and creates digital experiences for all stakeholders.
As a reliable and innovative partner, Aareon is committed to progress, positive change, and sustainable living and working spaces for everyone.
We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity.
Become part of our international team! Become part of #OneAareon! We are looking forward to meeting YOU!
Salary: £46,000 per year
Work Location: Manchester or London Hybrid (Travel to customers is required for this role)
Contract type: 12 months parental leave cover (with the possibility of extension or transition to permanent role)
The Role:
As Customer Training Manager, you are responsible for the delivery of a high-quality customer training and education program, which is aimed at supporting the activation, adoption, retention and growth of our customer base. You will report to the Customer Support Team Lead.
You will lead the development of the online/scalable customer training curriculum and use your knowledge & skills to train customers and when required, internal staff members on all Fixflo products.
Alongside this, you will still be required to be hands-on with customers, help build out, amend and ensure that processes are being followed and adhered to, and report on key metrics.
You will also work closely with the wider Customer Success, Product and Marketing teams, to ensure that we are building a great customer-focused product and providing aligned experiences throughout our customer lifecycle.
Key Responsibilities:
You will lead the development of the online/scalable customer training curriculum and use your knowledge & skills to train customers and when required, internal staff members on all Fixflo products.
Alongside this, you will still be required to be hands-on with customers, help build out, amend and ensure that processes are being followed and adhered to, and report on key metrics.
You will also work closely with the wider Customer Success, Product and Marketing teams, to ensure that we are building a great customer-focused product and providing aligned experiences throughout our customer lifecycle.
Key Responsibilities:
- Own and develop an engaging and educational online training and education curriculum that drives customer success and product adoption for all customers
- Create and manage online recorded training videos and webinars for all product modules and build out our training video and webinar roadmap, delegating the creation/hosting of these when necessary
- Are a natural relationship builder who enjoys engaging with customers and colleagues
- Are self-motivated, driven, and take pride in delivering excellent results
- Stay organised and effective in a fast-paced, multitasking environment
- Empathise with customers and proactively solve problems
- Collaborate well and contribute positively to team success
- Think strategically and enjoy suggesting improvements
- This is a customer-facing role requiring travel and working onsite with customers approximately 80% of the time.
Essential skills & experience:
- 5+ years’ experience in a customer-facing role, including creating and delivering SaaS product training
- Confident public speaker, able to adapt communication style for different audiences (from non-technical users to enterprise-level trainers)
- Able to translate technical concepts into clear, accessible written and verbal communication
- Demonstrated project management experience or ownership of key initiatives
- Comfortable giving and receiving constructive feedback
- PropTech experience
- Training qualification
- Existing Fixflo user
- Experience with Salesforce and/or Planhat