Professional Services Consultant Lead (ICE)
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (34.0%).
Occupation TypeManagement consultants and business analysts
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£50,200
(£25.74 per hour)
Occupation rate applies
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Description
Building an AI‑first organisation is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI‑enabled, cloud‑based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues—regardless of role or function—to work confidently with AI‑enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve, must drive an AI first sense of purpose and urgency.
Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres – and is the only provider to repetitively deliver to all disciplines end-to-end – at scale. Fostering healthier communities.
Job Summary
Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres – and is the only provider to repetitively deliver to all disciplines end-to-end – at scale. Fostering healthier communities.
Job Summary
- Accountable for Domain performance and Professional Services Consultants, embedding consultancy principles and driving growth, utilisation, and profitability.
- Align leadership strategy and vision with customer expectations and team delivery to ensure high‑quality engagements.
- Develop long‑term customer relationships, grow revenue, plan for Domain growth and profitability, accelerate advanced delivery models, and promote Consulting strategy.
- Manage Domain Professional Services Consultants to deliver Clinisys LIMS implementations across Trusts and other organisations.
- Act as the clinical/technical reference point for the Domain and support functional product development.
- Maintain up‑to‑date knowledge of laboratory regulations, practices, products, and technologies within pathology.
- Exercise sound judgement in commercial and personnel matters; demonstrate strong stakeholder management and leadership engagement.
- Ensure consultants understand customer requirements from the PID and Sales design documents.
- Lead consultants in analysing customer workflows and configuring Clinisys products accordingly.
- Manage individual and team performance to meet utilisation targets, optimise project time, and address underperformance.
- Contribute to software development through customer‑driven recommendations.
- Deliver pathology key‑user training as required.
- Provide regular management reports and maintain project trackers.
- Identify efficiency opportunities and lead process improvements.
- Analyse utilisation trends and collaborate cross‑functionally to optimise resources.
- Build organisational capability, support talent development, and model inclusive teamwork.
- Apply situational leadership to coach consultants effectively.
- Utilisation % (Monthly – PMO) – >XX% for all consultants
- Under‑target utilisation (Weekly – PMO)
- Resources booking less than contracted hours (Weekly – PMO)
- Average billable days per week (Weekly – PMO)
- Forecasted/actual revenue recognition (Weekly – PMO)
- Forecasted/actual effort recognition (Weekly – PMO)
- Project delivery OTIF; work‑off items/UAT issues (Per project post go‑live)
- Time booked to project against contracted hours (BUR)
- Service Support
- Product Support
- User Group
- Commercial/Sales demos
- P1 review calls
- 4th Line Review
- Plan and agree resourcing with Project Managers.
- Balance workload across the Domain team.
- Create personal development plans.#
- Manage, maintain, document, and promote Master Build and workflows.
- Participate in review of Clinisys product changes, including enhancements, defects, and specifications.
- Maintain Quality Assurance during projects and Early Life Support.
- Support ongoing implementation QA with Service teams.
- Provide Domain input to Delivery Methodology, including templates, CAB processes, and Domain processes.
- Maintain customer engagement across system design, build, testing, validation, and service transition.
- Attend conferences and Domain meetings for market awareness, CPD, knowledge sharing, presentations, and follow‑up actions.
- Comply with Clinisys codes of conduct and guidelines.
- Perform any other duties commensurate with grade.
- BMS 2 status in the UK Health sector.
- Experience leading a team.
- Working knowledge of AI technologies and ability to apply AI tools to improve processes.
- Strong motivational skills and resilience.
- Excellent communication across technical and non‑technical audiences.
- High commitment and proactive action‑taking.
- Ability to work independently.
- Strong customer service skills.
- Ability to create and deliver executive‑level reports and presentations.
- Bachelor’s degree.
- Experience in IT or software provider organisations or implementations.
- Moderate project management experience desirable.
Onboarding
As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment. This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.