Program Manager, Customer Experience (EMEA) , Regional Portfolio Management (RPM) EMEA
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Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
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Description
Description
Amazon's Global Real Estate and Facilities (GREF) team is looking for an innovative, results-oriented Program Manager based in London. This role will develop and oversee multiple EMEA Workplace programs—including cleanliness, reception, business services, dogs at work, moves, and operational readiness—while establishing minimum experience standards, driving continuous improvement, and leading the implementation of global program strategy across EMEA. The position also contributes to shaping global strategy development.
GREF's Workplace programs envision a future where Amazon employees experience seamless, high-quality workplace services that enhance productivity and wellbeing. Achieving this vision requires policy development, operational excellence, and wide-scale change management to deliver consistent experiences across diverse locations.
The ideal candidate is an experienced and engaging professional who excels in an entrepreneurial culture. They provide vision, leadership, and clear communication while not being afraid to dive deep into details. This person balances approachability with consultative expertise—offering direction and recommendations to EMEA teams while fostering transparent relationships. The candidate must demonstrate creativity within frugal constraints and approach problem-solving with an emphasis on identifying root causes.
This role requires regional travel approximately 5-10% of the time.
At Amazon, we believe that in-person collaboration is essential to our culture and innovation. While we allow flexibility for personal circumstances, we generally expect employees to work from our offices five days a week. This approach has consistently shown that spontaneous interactions, rapid problem-solving, and the energy of in-person teamwork lead to better results for our customers. In particular, our data shows that teams working together in person are more effective at making complex decisions, onboarding new team members, and fostering the kind of creative collaboration that has driven Amazon's success. The serendipitous hallway conversations and impromptu whiteboarding sessions that happen naturally in an office environment have proven invaluable to our invention process and maintaining our high bar for excellence.
Key job responsibilities
Amazon's Global Real Estate and Facilities (GREF) team is looking for an innovative, results-oriented Program Manager based in London. This role will develop and oversee multiple EMEA Workplace programs—including cleanliness, reception, business services, dogs at work, moves, and operational readiness—while establishing minimum experience standards, driving continuous improvement, and leading the implementation of global program strategy across EMEA. The position also contributes to shaping global strategy development.
GREF's Workplace programs envision a future where Amazon employees experience seamless, high-quality workplace services that enhance productivity and wellbeing. Achieving this vision requires policy development, operational excellence, and wide-scale change management to deliver consistent experiences across diverse locations.
The ideal candidate is an experienced and engaging professional who excels in an entrepreneurial culture. They provide vision, leadership, and clear communication while not being afraid to dive deep into details. This person balances approachability with consultative expertise—offering direction and recommendations to EMEA teams while fostering transparent relationships. The candidate must demonstrate creativity within frugal constraints and approach problem-solving with an emphasis on identifying root causes.
This role requires regional travel approximately 5-10% of the time.
At Amazon, we believe that in-person collaboration is essential to our culture and innovation. While we allow flexibility for personal circumstances, we generally expect employees to work from our offices five days a week. This approach has consistently shown that spontaneous interactions, rapid problem-solving, and the energy of in-person teamwork lead to better results for our customers. In particular, our data shows that teams working together in person are more effective at making complex decisions, onboarding new team members, and fostering the kind of creative collaboration that has driven Amazon's success. The serendipitous hallway conversations and impromptu whiteboarding sessions that happen naturally in an office environment have proven invaluable to our invention process and maintaining our high bar for excellence.
Key job responsibilities
- Support and execute EMEA workplace program strategy in partnership with senior leadership, including but not limited to: (1) identify and oversee program deliverables; (2) align program to GREF's Global 3YR strategy; (3) deliver an annual roadmap and set strategic SMART goals; and (4) support the implementation of technology solutions.
- Bachelor's degree
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience in program or project management
Preferred Qualifications
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - Amazon UK Services Ltd.
Job ID: A10398317
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Experience handling confidential information and maintaining professionalism in dealing with senior executives, or experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines
- Experience managing programs with regional or multi-country scope
- Experience leveraging AI tools to streamline business-as-usual operations, improve efficiency, and enhance decision-making processes
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - Amazon UK Services Ltd.
Job ID: A10398317