Program Manager, Operational Enablement and Performance (EMEA) , Regional Portfolio Management (RPM) EMEA
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (46.0%).
Occupation TypeBusiness and financial project management professionals
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£56,500
(£28.97 per hour)
Occupation rate applies
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Description
Description
Amazon’s Global Real Estate and Facilities (GREF) team is looking for an innovative, results-orientated Program Manager based in London to build and deliver an Integrated Facilities Management (IFM) Operational Enablement and Performance program that enables our Regional Portfolio Management (RPM) teams to deliver a seamless workplace experience.
IFM Operational Enablement and Performance establishes minimum service delivery standards through guidelines for our regional vendor partners. The program delivers regular process updates and improvements through robust change management with IFM teams and key stakeholders, and owns tactical regional programs that enable IFM teams to deliver a high-quality customer experience. The program validates the compliance and effectiveness of standards / guidelines, utilizing operational data to identify trends and improvement opportunities.
This role offers an exciting opportunity to partner closely with Regional Portfolio Management (RPM) teams to address week-to-week operational challenges, develop strategic roadmaps that enhance productivity and quality, and contribute to long-term program initiatives that scale with Amazon's growing EMEA portfolio. The position functions as a continuous improvement partner for regional IFM teams, collaborating to reduce service delivery defects, optimize costs, increase operational efficiency, and proactively mitigate risks.
The successful candidate is an experienced and engaging professional who will excel within an entrepreneurial culture – providing vision, leadership, and communication – not afraid to dive deep into details. They should also understand the nuance of being approachable, while at the same time consultative – providing direction/recommendations to our regional teams and fostering transparent relationships. The candidate must be able to balance frugality with creativity in offering solutions and approach problem-solving with an emphasis on root cause.
This role requires global travel approximately 10% of the time.
At Amazon, we believe that in-person collaboration is essential to our culture and innovation. While we allow flexibility for personal circumstances, we generally expect employees to work from our offices five days a week. This approach has consistently shown that spontaneous interactions, rapid problem-solving, and the energy of in-person teamwork lead to better results for our customers. In particular, our data shows that teams working together in person are more effective at making complex decisions, onboarding new team members, and fostering the kind of creative collaboration that has driven Amazon's success. The serendipitous hallway conversations and impromptu whiteboarding sessions that happen naturally in an office environment have proven invaluable to our invention process and maintaining our high bar for excellence.
Key job responsibilities
Amazon’s Global Real Estate and Facilities (GREF) team is looking for an innovative, results-orientated Program Manager based in London to build and deliver an Integrated Facilities Management (IFM) Operational Enablement and Performance program that enables our Regional Portfolio Management (RPM) teams to deliver a seamless workplace experience.
IFM Operational Enablement and Performance establishes minimum service delivery standards through guidelines for our regional vendor partners. The program delivers regular process updates and improvements through robust change management with IFM teams and key stakeholders, and owns tactical regional programs that enable IFM teams to deliver a high-quality customer experience. The program validates the compliance and effectiveness of standards / guidelines, utilizing operational data to identify trends and improvement opportunities.
This role offers an exciting opportunity to partner closely with Regional Portfolio Management (RPM) teams to address week-to-week operational challenges, develop strategic roadmaps that enhance productivity and quality, and contribute to long-term program initiatives that scale with Amazon's growing EMEA portfolio. The position functions as a continuous improvement partner for regional IFM teams, collaborating to reduce service delivery defects, optimize costs, increase operational efficiency, and proactively mitigate risks.
The successful candidate is an experienced and engaging professional who will excel within an entrepreneurial culture – providing vision, leadership, and communication – not afraid to dive deep into details. They should also understand the nuance of being approachable, while at the same time consultative – providing direction/recommendations to our regional teams and fostering transparent relationships. The candidate must be able to balance frugality with creativity in offering solutions and approach problem-solving with an emphasis on root cause.
This role requires global travel approximately 10% of the time.
At Amazon, we believe that in-person collaboration is essential to our culture and innovation. While we allow flexibility for personal circumstances, we generally expect employees to work from our offices five days a week. This approach has consistently shown that spontaneous interactions, rapid problem-solving, and the energy of in-person teamwork lead to better results for our customers. In particular, our data shows that teams working together in person are more effective at making complex decisions, onboarding new team members, and fostering the kind of creative collaboration that has driven Amazon's success. The serendipitous hallway conversations and impromptu whiteboarding sessions that happen naturally in an office environment have proven invaluable to our invention process and maintaining our high bar for excellence.
Key job responsibilities
- Lead the development of the Regional IFM Operational Enablement and Performance program including but not limited to: (1) identify and oversee program deliverables; (2) deliver an annual roadmap and set strategic SMART goals; and (3) support the implementation of a technology roadmap.
- Bachelor's degree
- Experience in program or project management
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - Amazon UK Services Ltd.
Job ID: A10404118