Programme Management Office Manager

You will lead the PMO to support delivery of the Trust's Plan for Strategic Change, providing oversight, constructive challenge and assurance across key programmes and projects.

Reporting to the Head of Risk and Assurance, you will provide clear portfolio reporting to the Trust Delivery Team, Executive Committee and Board, escalating risks, issues, dependencies and mitigations.

You will develop and embed consistent programme and project management standards to support delivery and benefits realisation.

You will oversee the Trust's Cost Improvement Programme (CIP), working with Finance on reporting, supporting budget holders, and providing assurance through governance forums.

Based at Trust Headquarters, Welwyn Garden City (travel to sites as needed), you will work across the Trust to strengthen delivery, assurance and continuous improvement.

You will be an organised programme/project management professional with strong analysis and communication skills, confident to challenge constructively, and experienced in complex programmes and assurance reporting.

Hertfordshire Community NHS Trust offers an inclusive, supportive environment with staff benefits and wellbeing initiatives, and the opportunity to deliver change that improves outcomes for patients and communities.

*Proposed interview date 11th May 2026*

Job description

RESPONSIBILITIES / ACCOUNTABILITIES:

Operational Delivery

To lead the Trust PMO function, maintaining oversight of the delivery of Programmes and Projects comprising the Trusts Plan for Strategic Change. Engaging with Project and Programme Managers and Senior Responsible Officers, to understand the scope and targeted benefits of these strategic initiatives, the status of delivery against targeted milestones and risks and issues presented.

Providing support to project / initiative owners to evaluate project management requirements, issues or bottlenecks and find solutions to these.

Support the Trust Delivery Team in the assessment of new proposals for projects and their prioritisation in the Trusts Plan for Strategic Change.

Complete in-depth assessment of project delivery, where required, to support the resolution of issues, to identify lessons learnt and evaluate progress on benefits realisation during delivery and post implementation.

Provide assurance to the Trust Delivery Team, Executive Management Team and Trust Board / Board Committees as to the status of the delivery of the programmes and projects and the effective application of the Trusts Change Management standards.

Monitoring and analysing interdependencies across programmes / projects including the possible impacts on Business As Usual (BAU).

Supporting the delivery of the Trusts programme of Cost Improvement Plans (CIPs), partnering with the Finance Directorate in the definition of processes, provision of guidance to budget holders and the identification, assessment and quantification of CIPs.

Provision of timely and insightful reporting to respective Governance forums.

Service Development and Improvement

To develop and implement a PMO programme of work that prioritises activity, schedules major assurance activities and supports delivery of HCTs strategic objectives and goals.

Working with PMO colleagues as well as Programme and Project managers, to develop and refine the Trusts processes and tools for the management of projects and programmes.

Champion best practice Project Management approach and support this through provision of training, guidance and support.

Partner with colleagues in Transformation and Quality functions to support staff in developing improvement ideas and delivering change.

Communication and Relationship Building

To develop strong working relationships and networks with colleagues across the Trust, ensuring that the role of the PMO is communicated throughout the Trust and all staff feel able to make contact with the PMO when the need arises.

To facilitate the sharing of lessons learned and best practice, providing advice and guidance to Programme / Project managers across the Trust to support them in identifying and delivering the changes, productivity and service improvements that the Trust requires.

Person specification

Essential and Desirable

Essential

• Educated to degree level or having equivalent relevant experience.
• Evidence of continuous professional development.
• Significant experience of planning, monitoring, delivering and evaluating programmes / projects using appropriate tools frameworks and techniques.
• Experience of contributing to the delivery of key performance targets.
• Experience in working in an independent function, with oversight and assurance responsibilities.
• Generation and extraction of information for operational and reporting requirements.
• Delivery of effective management reporting to support assurance activities.
• Ability to manage complex issues, to research, investigate and challenge.
• Ability to communicate complex and sensitive information with a range of staff internally and externally.

Desirable

• Project, programme or portfolio management qualification e.g. PRINCE2 or Managing Successful Programmes
• Experience of working in the NHS or similar organisation
• Experienced in delivering training and presenting to a range of audiences

About the employer

A big thank you for considering joining us at Hertfordshire Community NHS Trust

You'll find it a great place to work with many benefits offered to you as a member of our staff

We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities

Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision

We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages

We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now

You've made a great decision to apply to join to HCT - we're looking forward to taking the next steps of the journey with you.

You can apply to Access to Work to get money for communication support at a job interview - please use this link for more information: https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-workYou need to apply before the interview takes place.