Programme Support Officer
CompanySurrey County Council
Location
Reigate, England, United Kingdom
Employment TypeFull-time
Posted At7/1/2026
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Occupation TypeProject support officers
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
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Description
The starting salary for this role is £34,660 per annum based on a 36-hour working week. This is a fixed term post until March 2029 with the possibility for further extension subject to funding.
We are looking for a Programme Support Officer who is passionate about making a real difference and thrives in a fast-paced, customer-focused environment, to help transform how Surrey residents access employment support.
The role is hybrid with at least one day a week in Woodhatch Place, Reigate (usually Tuesday) and may also involve travel across Surrey and further afield.
Our Offer to You
The Economy and Growth function, consisting of over 60 people, is dedicated to driving sustainable economic development across Surrey, working collaboratively as ‘One Council’ to support strategic priorities that benefit the county’s 1.2 million residents. The team provides key services in business support, innovation, skills, and infrastructure, and works with major employers like Amazon, McLaren, and Samsung to strengthen the regional economy, which is home to 110,000 businesses and contributes £50 billion annually to the UK economy.
We are continuing to expand a newly established team within the Economy and Growth function to deliver the Connect to Work, WorkWell and other supported employment programmes. These ambitious new initiatives are part of national roll-outs by the Departments for Work and Pensions (DWP) and Health and Social Care (DHSC). Launched through the government’s ‘Get Britain Working’ White Paper, this initiative is part of a broader range of programmes addressing skills gaps, responding to employer need and driving local growth to achieve the best outcomes.
About The Role
We are looking for a Programme Support Officer who is passionate about making a real difference and thrives in a fast-paced, customer-focused environment, to help transform how Surrey residents access employment support.
The role is hybrid with at least one day a week in Woodhatch Place, Reigate (usually Tuesday) and may also involve travel across Surrey and further afield.
Our Offer to You
- 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service.
- Option to buy up to 10 days of additional annual leave
- A generous local government salary related pension
- Up to 5 days of carer's leave and 2 paid volunteering days per year
- Paternity, adoption and dependents leave
- An Employee Assistance Programme (EAP) to support health and wellbeing
- Learning and development hub where you can access a wealth of resources
- Wellbeing and lifestyle discounts including gym, travel, and shopping
- A chance to make a real difference to the lives of our residents.
The Economy and Growth function, consisting of over 60 people, is dedicated to driving sustainable economic development across Surrey, working collaboratively as ‘One Council’ to support strategic priorities that benefit the county’s 1.2 million residents. The team provides key services in business support, innovation, skills, and infrastructure, and works with major employers like Amazon, McLaren, and Samsung to strengthen the regional economy, which is home to 110,000 businesses and contributes £50 billion annually to the UK economy.
We are continuing to expand a newly established team within the Economy and Growth function to deliver the Connect to Work, WorkWell and other supported employment programmes. These ambitious new initiatives are part of national roll-outs by the Departments for Work and Pensions (DWP) and Health and Social Care (DHSC). Launched through the government’s ‘Get Britain Working’ White Paper, this initiative is part of a broader range of programmes addressing skills gaps, responding to employer need and driving local growth to achieve the best outcomes.
About The Role
As a Programme Support Officer, you will be pivotal in supporting the delivery of Connect to Work, Work Well and other programmes and services across Surrey County Council. Surrey is currently delivering the Connect to Work programme and will soon launch the new WorkWell programme, making this an exciting time to join a growing and impactful service.
You will work as part of a wider team to manage the front door for all referrals into the different programmes and services on offer, providing triage, initial assessment and signposting to ensure residents are directed to the most appropriate support.
Through accurate and timely data entry and management, you will help ensure compliance with contract requirements are met. You will become an expert user of a bespoke Customer Relationship Management (CRM) system, maintaining up-to-date participant records, alongside recording information on DWP’s Provider Referrals and Payments system (PRaP) to effectively manage participant journeys.
You will support the Supported Employment Services Manager with coordinating the employment support offer across Surrey, acting as a key connector to services within the Council and delivered by partners, while working across the wider Economy & Growth function to achieve shared outcomes. Our ‘STEP Surrey’ resident portal will be central to this role, where you will help to record, triage, signpost and respond to queries.
In addition, you will provide wider programme and administrative support, including preparing reports and programme documentation, supporting monitoring and contract compliance, assisting with financial processes such as invoices and purchase orders, supporting onboarding of new staff, and contributing to events and meetings.
This role is ideal for someone with strong attention to detail, excellent customer service skills, and experience working in a fast-paced, target-driven environment, where you can play a vital role in delivering meaningful outcomes for Surrey residents.
Your application
You will work as part of a wider team to manage the front door for all referrals into the different programmes and services on offer, providing triage, initial assessment and signposting to ensure residents are directed to the most appropriate support.
Through accurate and timely data entry and management, you will help ensure compliance with contract requirements are met. You will become an expert user of a bespoke Customer Relationship Management (CRM) system, maintaining up-to-date participant records, alongside recording information on DWP’s Provider Referrals and Payments system (PRaP) to effectively manage participant journeys.
You will support the Supported Employment Services Manager with coordinating the employment support offer across Surrey, acting as a key connector to services within the Council and delivered by partners, while working across the wider Economy & Growth function to achieve shared outcomes. Our ‘STEP Surrey’ resident portal will be central to this role, where you will help to record, triage, signpost and respond to queries.
In addition, you will provide wider programme and administrative support, including preparing reports and programme documentation, supporting monitoring and contract compliance, assisting with financial processes such as invoices and purchase orders, supporting onboarding of new staff, and contributing to events and meetings.
This role is ideal for someone with strong attention to detail, excellent customer service skills, and experience working in a fast-paced, target-driven environment, where you can play a vital role in delivering meaningful outcomes for Surrey residents.
Your application
In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours:
Contact us
- Experience of using CRM systems and/or people centred databases
- Experience of working with colleagues to secure information
- Experience analysing and presenting data to inform decision making
- Experience with general administration tasks
- Experience supporting finance processes
- Experience providing excellent customer service
- Outline your experience of using CRM systems to capture information, manage referrals and appointments, and maintain accurate records. In your response, describe how you ensure data is kept accurate, secure, and up to date.
- Outline your experience of providing administrative support within employment support programmes (or similar services). In your response, include examples of tasks such as producing reports, preparing programme documentation, supporting with audit preparation, monitoring compliance, providing financial administrative support (including basic bookkeeping), and managing diaries.
- Outline your experience of supporting employment support programmes (or similar services), and the role you have played within these. In your response, include examples of your responsibilities and how you contributed to the delivery and outcomes of the programme.
- Outline your experience of providing high-quality customer service within employment support programmes (or similar services). In your response, include examples of how you built positive relationships with service users and stakeholders, and how you ensured a responsive and professional service.
Contact us
Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.
For an informal discussion please contact Catia Domingues by e-mail at catia.domingues@surreycc.gov.uk.
This job advert closes 23:59 on Tuesday 14th of July 2026 with interviews planned to follow in the next two weeks.
We look forward to receiving your application, please click on the apply online button below to submit.
Local Government Reorganisation (LGR)
Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.
Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council.
Our Commitment
We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria as displayed on the advert, we guarantee you an interview.
Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
For an informal discussion please contact Catia Domingues by e-mail at catia.domingues@surreycc.gov.uk.
This job advert closes 23:59 on Tuesday 14th of July 2026 with interviews planned to follow in the next two weeks.
We look forward to receiving your application, please click on the apply online button below to submit.
Local Government Reorganisation (LGR)
Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.
Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council.
Our Commitment
We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria as displayed on the advert, we guarantee you an interview.
Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.