Project Manager 3 - Ops

Job Description

Responsible for organizing all project activities including planning, reporting, interdepartmental meetings and communication ensuring project/programs deliverables remain on schedule. Produces project updates and scheduled reports to project team and sponsors.

Projects include governance and contractual/financial management of temporary staff contractors supporting Datacenter Build and Hardware Support activities.

Responsibilities

• Manages deliverables of assigned projects by invoking development plans / roadmaps, driving actions, reporting updates, communication changes and prioritization tasks.
• Responsible for driving the project team to complete against targeted deliverables by providing vision, strategy and approach by setting priorities and removing potential escalations and overcoming roadblocks.
• Create the right project approach having gained support from project sponsors and the mobilization of resources. Understand business and project risks, including development of contingency plans.
• Delivers a communications plan involving periodic reports to direct management, impacted audiences and other wider general communications via written documentation, presentations, website tools, email, verbal mechanisms or face to face meetings.

Monitors project performance against established metrics and targets.

Ensures that project content is in full compliance with company policy and local government regulations.

Ensures customer facing project updates/content is accurate.

Drives projects / programs escalations with appropriate level of CHS Rest of World Management

Ensures that projects / programs are driven on available Oracle tools and apply automations where needed

Experience:

• 3-5 + years work experience within customer support experience in a technical environment
• Excellent customer service skills
• Assertive and proactive experience when dealing with internal/external customers.
• Experience and local understanding of location geography.
• Experience of managing complex project work-some project management experience is highly desirable
• Project management certification is a plus (Prince2 or PMP)
  
  
  

Qualifications

Career Level - IC3

About Us

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