Project Manager
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Role description
Job Title:
Senior Pitney Bowes Platform Support Engineer & Administrator
Experience : 10+ years
Location : Mphasis UK, London.
Job Summary
We are seeking an experienced Pitney Bowes Platform Support Engineer & Administrator with over 10 years of experience to manage, support, and optimize Pitney Bowes mailing and shipping solutions. The role involves end-to-end platform administration, troubleshooting, performance tuning, and integration support across enterprise environments.
Key Responsibilities
Platform Administration & Support
Administer and maintain Pitney Bowes systems (e.g., SendPro, Mailstream, Spectrum, EngageOne, Pitney Bowes Shipping APIs).
Perform installation, configuration, upgrades, and patch management of Pitney Bowes applications.
Manage system configurations, user roles, permissions, and access controls.
Monitor system health and ensure high availability and performance of the platform.
Production Support & Incident Management
Provide L2/L3 support for production issues and critical incidents.
Conduct root cause analysis (RCA) and implement preventive measures.
Troubleshoot issues related to mailing, shipping, address validation, data processing, and document composition.
Work with cross-functional teams to resolve system and integration issues.
Integration & Application Support
Support integrations with:
ERP systems (SAP, Oracle)
CRM platforms
Web applications and APIs
Work with REST/SOAP APIs, SFTP, batch processing, and middleware tools.
Validate data flows, address cleansing, and postal compliance.
Performance Optimization & Automation
Optimize system performance by tuning workloads and batch processes.
Develop and maintain automation scripts (Shell, Python, PowerShell).
Implement monitoring tools and proactive ing mechanisms.
Compliance & Security
Ensure compliance with postal regulations, data privacy standards, and security policies.
Perform regular audits and vulnerability assessments.
Maintain backup, recovery, and disaster recovery procedures.
Documentation & Knowledge Management
Maintain detailed technical documentation, SOPs, and runbooks.
Provide knowledge transfer and training to junior team members.
Create troubleshooting guides and FAQs.
Stakeholder & Vendor Management
Collaborate with Pitney Bowes support/vendor teams for escalations.
Communicate effectively with business stakeholders regarding system status and improvements.
Required Skills & Qualifications
Experience
10+ years of overall IT experience
5+ years hands-on experience with Pitney Bowes platforms
Proven experience in production support, administration, and troubleshooting
Technical Skills
Strong experience with:
Pitney Bowes solutions (Spectrum, SendPro, Mailstream, EngageOne preferred)
Linux/Unix and Windows Server environments
Databases: Oracle, SQL Server, PostgreSQL
Scripting: Shell, Python, PowerShell
Batch processing and scheduling tools (Control-M, Autosys)
Knowledge of:
APIs (REST/SOAP)
Networking basics (DNS, firewall, load balancers)
File transfer protocols (SFTP, FTP)
Preferred Skills
Experience with cloud platforms (Azure/AWS)
Familiarity with DevOps tools (CI/CD pipelines, Git)
Exposure to address validation, geocoding, and postal compliance systems
ITIL certification (Incident/Change/Problem Management)
Soft Skills
Strong analytical and problem-solving ability
Excellent communication and stakeholder management skills
Ability to work in 24/7 support environments/on-call rotations
Leadership and mentoring capability
Education
Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
Nice-to-Have
Pitney Bowes certifications (if available)
Experience in banking, logistics, or e-commerce domains
Key Deliverables
High system uptime and stability
Faster incident resolution and reduced downtime
Improved system performance and automation
Compliance with postal and organizational standards