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Description
Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Description
PURPOSE OF THE POSITION – Global Retail Audit & Mystery Shopping Program Manager
Project management and steering of the project team, contact person for the customer. Ensuring agreed deliverables and objectives are met.
Duties And Responsibilities
Leading and supporting the Global MSX Audit Team
Organizing, preparing and participating at weekly reviews
Organizing and participating at quarterly reviews with superior management. Agree and check on the content of the review with the Regional Delivery Leader.
Participating in ad-hoc meeting
Conduct and chair regular KPI performance reviews
Produce and develop analytical reporting, which is clear and concise, and communicate reporting to ensure performance is tracking against KPI’s and targets
Resolve operational issues quickly and efficiently including performance, personnel, and relationships, support and communications in the market/project
Ensures that all audits are delivered according to the agreed quality standard and reports meet the highest standards of precision, clarity, and compliance
Oversee the global Budget and P&L and find ways to optimize profitability in alignment with Delivery Leaders.
Qualifications
KNOWLEDGE AND SKILLS
Several years of experience in the automotive industry, In-depth knowledge of standard audits is a plus.
A proven track record in Project management / Program Management – coordination and ownership of projects, following them through from start to finish (preferably 3-5 years of project management experience)
Solid familiarity with project/change management approaches, tools and phases of the project lifecycle
Ability to lead multiple low /medium complexity projects or portfolio of projects
Strong commercial focus and prioritization skills
Translate business needs into business opportunities which can be executed in small steps and prioritize them according to business value and impact.
Data driven, customer focused, proactive, creative and innovative.
Ability to establish and maintain strong relationships (both within a team and with wider stakeholders)
Ability to work effectively and influence up to (Sr) Director level
Effectively communicate in small/medium groups; Strong influencer in 1:1 and small groups
Flexible and adaptable; able to work in ambiguous situations and under pressure
Highly organized, pragmatic and results-focused; driven to manage projects/programs full cycle
With limited supervision, ability to use quantitative and qualitative data to drive decision making
Strong Problem solving and root cause identification skills
Strong communication and presentation skills
Basic business acumen and understanding of organizational issues and challenges
Willingness to travel
Excellent expressiveness in English
Additional Information
With Over 5,000 Employees Based In More Than 80 Countries Across The Globe, Our Teams Provide Industry Leading Expertise That Spans
Consumer Engagement
Parts, Accessories & Service Performance
Actionable Insights
Repair Optimization & Compliance
Learning Solutions
Distribution & Sales Performance
Our proven track record means that we now partner with almost every car manufacturer on the market.
The MSX Purpose
To empower Movers and Makers to thrive in our ever-changing world
The MSX Mission
To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.
The MSX Vision
To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Project Manager | MSX International | Hunt UK Visa Sponsors