Project Manager
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About Reward
Founded in 2001, Reward is an industry leader transforming the world of customer engagement and commerce media. Operating in 15 countries across Europe, Middle East and Asia, Reward’s cloud-based API platform integrates content, advertising, and commerce to deliver exceptional experiences for consumers resulting in increased customer engagement, retention, and overall satisfaction.
Reward’s Loyalty-tech platform is behind many award-winning bank loyalty programmes seen today from brands such as Visa, NatWest Group, Barclays, and First Abu Dhabi Bank to name a few. Reward also works with the world’s largest retailers such as McDonald’s, eBay, Deliveroo and Amazon.
Their leading commerce media platform fuses purchase insights with loyalty-tech, offering an unparalleled edge in digital advertising and performance marketing for retailers. Leveraging rich data and insights, the Reward platform provides a comprehensive view of consumer behaviour, empowering retailers to target marketing messages more effectively, resulting in independently verified sales uplift and long-term customer lifetime value.
Beyond bridging the gap between content and commerce, Reward is a purpose driven business. Their mission is to make everyday spending more rewarding. During the last 5 years, Reward has proudly given back more than $1billion in cashback rewards to consumers world-wide.
Most recently, Reward’s rapid growth was recognised in The Independent’s E2ETech100 list of fastest growing tech scale-ups in the UK. Reward, in conjunction with partners NatWest Group, was also awarded the Industry Achievement Award 2023 at the prestigious Card and Payments Awards.
The day-to-day
Project Managers sit within the Delivery, Technology & Operations function and report into the Chief Technology Officer. As a Project Manager, you will lead client onboarding projects and strategic Reward initiatives end-to-end, ensuring successful delivery from project initiation through to production go-live. You will coordinate internal teams, external partners, and client stakeholders to drive seamless execution across concurrent projects. This is a highly collaborative, customer-facing role requiring strong organisational skills, commercial awareness, stakeholder management and delivery excellence.
The Role
This role will suit a proactive, customer-focused self-starter with excellent attention to detail and the ability to manage multiple priorities in a fast-paced environment.
You will:
- Manage complex client-facing and internal projects concurrently from initiation through to successful delivery
- Lead onboarding projects through the Reward project and delivery framework end-to-end
- Contribute to the continuous improvement of project and onboarding frameworks, incorporating lessons learned and wider company improvements
- Programme and resource plan across multiple workstreams and stakeholders
- Organise and lead steering groups, governance forums, workshops and project reviews
- Identify, manage and mitigate programme risks, issues and project conflicts
- Establish strong relationships with senior stakeholders to define deliverables, timelines, quality standards and cost expectations
- Ensure technology and delivery quality standards are consistently adhered to
- Manage scope changes through effective change control processes to ensure transparency and optimum value delivery
- Ensure business readiness and appropriate resourcing for successful implementation of change
- Develop and maintain clear communication structures across all stakeholder groups
- Provide leadership, guidance and coaching to project teams
- Encourage knowledge sharing and collaboration across the Delivery function to improve overall project capability
- Work with the Head of Projects to shape and optimise Reward’s delivery and onboarding framework
- Champion AI-enabled delivery frameworks and efficiencies, supporting teams in the effective and responsible use of AI technologies
- Maintain broad knowledge across project workstreams, understanding the value and impact of each component on delivery success
Reward operates a hybrid working model from our London and Belfast offices, so experience leading workshops, governance sessions and stakeholder meetings both in person and remotely is essential.
About You
You will be an intelligent, motivated and tenacious delivery professional who thrives in a varied and challenging environment. You are comfortable managing competing priorities, influencing stakeholders at all levels, and driving outcomes with minimal supervision.
You will be:
- A confident self-starter who takes ownership and initiative
- Highly organised with strong attention to detail
- Flexible, proactive and comfortable working under pressure
- Able to manage multiple priorities and tight deadlines simultaneously
- Collaborative, hands-on and willing to “muck in” where needed
- Customer-focused with strong relationship management skills
- Passionate about continuous improvement and delivery excellence
You will have:
- Extensive programme and project management experience within financial services, fintech or consultancy environments
- Demonstrable experience shaping and delivering projects from inception through to completion
- Strong organisational and planning skills with the ability to manage conflicting demands
- Advanced attention to detail in planning, estimating and execution
- Experience identifying and mitigating programme risks, issues and delivery conflicts
- Experience managing stakeholders across business and technology functions
- Strong communication and influencing skills at all organisational levels
- Experience leading hybrid teams and facilitating workshops both in person and virtually
- The ability to coach, mentor and develop team members
- PRINCE2 Practitioner certification or equivalent qualification
The Benefits
- Opportunity to work on high-impact analytical challenges with major brands.
- Professional development, training, and mentoring opportunities.
- Competitive salary and benefits package:
- Annual Leave: 25 days + bank holidays
- Company holiday: 3 additional days off between Christmas & New Years
- Ability to buy and sell holiday days as well as the ability to bank days (tenure dependant)
- Flexible working options: we are operating a hybrid working model with 3 days a week from the office
- Pension: Hargreaves Lansdown up to 6% matched contribution
- Generous family friendly cover
- Private healthcare - Bupa
- Income protection
- Critical illness cover
- Life insurance cover
- Dental cover
- Optical cover
- Yulife app for access to employee wellbeing and discounts
- Perks at Work, cashback/discount shopping site
- Employee referral scheme
- Salary sacrifice program which includes cycle to work scheme, electric car scheme and season ticket loans
- Volunteering program
- Company events i.e. Christmas party, all-company event and other social/hosted events during the year (we have an active social committee!)
- Team socials