Property Support Associate
CompanyAldermore Bank
Location
Manchester, England, United Kingdom
Employment TypeFull-time
Posted At4/7/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (54.0%).
Occupation Type
Brokers
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£52,400
(£26.87 per hour)
Occupation rate applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
Aldermore Group – why we exist
Let Us Tell You a Bit About Us
We’re Aldermore – the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it.
We thrive by saying “yes” to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose Motonovo Finance every week to buy their next car, van or motorbike.
This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.
Let Us Tell You a Bit About The Opportunity
The primary focus of the Property Support Associate is to manage inbound telephony queries from brokers and solicitors throughout the post-application and post-offer mortgage process.
You will provide exceptional service at every stage of the broker journey, ensuring the end-to-end process is efficient, accurate, and meets defined service standards. This includes delivering clear, professional, and timely information, supporting brokers and solicitors, and maintaining a consistent, high-quality experience for all stakeholders.
To act as an ambassador of the Bank’s vision to; Back more people to go for it in life and in business.
What will your day look like?
Let Us Tell You a Bit About Us
We’re Aldermore – the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it.
We thrive by saying “yes” to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose Motonovo Finance every week to buy their next car, van or motorbike.
This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.
Let Us Tell You a Bit About The Opportunity
The primary focus of the Property Support Associate is to manage inbound telephony queries from brokers and solicitors throughout the post-application and post-offer mortgage process.
You will provide exceptional service at every stage of the broker journey, ensuring the end-to-end process is efficient, accurate, and meets defined service standards. This includes delivering clear, professional, and timely information, supporting brokers and solicitors, and maintaining a consistent, high-quality experience for all stakeholders.
To act as an ambassador of the Bank’s vision to; Back more people to go for it in life and in business.
What will your day look like?
- Manage inbound calls from intermediaries and solicitors professionally, providing expert guidance throughout the mortgage process.
- Support the property team in achieving key targets and objectives while contributing to wider departmental goals.
- Deliver efficient, “right first time” service, resolving queries promptly to minimise delays and improve turnaround times.
- Deliver excellent customer service with strong communication, numerical, and analytical skills.
- Work effectively as part of a dynamic team, supporting continuous improvement.
- Manage time and priorities efficiently, demonstrating strong problem-solving and decision-making skills.
- Perform well under pressure in a fast-paced, time-sensitive environment.
- Handle challenging calls professionally, maintaining composure and strong relationships.
- Bring experience in a regulated or financial services environment and proficiency with Microsoft Office and in-house systems.
This role is focused on telephony tasks, with opportunities to develop skills and gain experience through ongoing training and upskilling.
What can you expect from us?
- A friendly and flexible culture, the same as how we work with our customers.
- A growing organisation that means there’s lots of opportunities to progress
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- And of course, you will be rewarded competitively, with a good range of core benefits and bonus potential.
Still curious?
Join us and we’ll make the same promises to you as a colleague, as we do to each of our customers. We’re committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave.
Please note that we have a thorough referencing process, which includes criminal record checks.
Join us and we’ll make the same promises to you as a colleague, as we do to each of our customers. We’re committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave.
Please note that we have a thorough referencing process, which includes criminal record checks.