Public Cloud Second Line Engineer
Location
United Kingdom
Employment TypeFull-time
Posted At4/20/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (41.0%).
Occupation TypeIT business analysts, architects and systems designers
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£54,900
(£28.15 per hour)
Occupation rate applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About The Role
As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.
You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations.
This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts.
What you’ll be doing
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About The Role
As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.
You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations.
This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts.
What you’ll be doing
- Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
- Owning incidents from investigation through to resolution, keeping customers informed throughout
- Providing advanced troubleshooting across Microsoft Azure, including:
- Virtual Machines
- Azure Storage, Backup and Recovery
- Azure Monitor, Log Analytics and alerting
- Azure Active Directory and RBAC
- Supporting Microsoft 365 services, including:
- Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
- SharePoint Online and OneDrive for Business
- Microsoft Teams (calling, meetings, integrations and client issues)
- Microsoft 365 security and compliance features (where applicable)
- 2–3 years’ experience supporting Microsoft technologies in a production environment
- Strong hands‑on experience with Microsoft Azure
- Strong experience supporting Microsoft 365 workloads
- Experience supporting hybrid environments (on‑premises integrated with Azure and M365)
- Working knowledge of ITIL‑aligned support environments
- Excellent customer service skills with the ability to manage multiple priorities
- Strong troubleshooting, analytical and problem‑solving capability
- Clear written and verbal communication skills, including technical documentation
- Ability to achieve and maintain NPPV3 with SC clearance
- Valid UK driving licence and access to a car
- Microsoft certifications such as AZ‑900 and AZ‑104
- Experience supporting large or complex tenant environments
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.
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