Quality and Continuous Improvement Lead
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (37.0%).
Occupation Type
Management consultants and business analysts
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£50,200
(£25.74 per hour)
Occupation rate applies
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Description
Job Overview
Help shape the quality of support given to our clients to ensure they live ‘a life without limits’.
Quality and Continuous Improvement Lead
£45,278.62 pa, pro rata
37.5 hours per week
Location: based in Morley, Leeds with travel across our geography
This is a pivotal role in establishing and maintaining the high levels of support given to our clients across all our services.
The role will lead on monitoring and developing the quality and continuous improvement of all of our service types. Working closely with service managers, area managers and other business partners, you will review services to ensure they are using our Quality Framework to record compliance, facilitate actions plan and work on improvements with the service.
A good understanding of what is required by CQC, the housing regulator, and other health and social care regulators is essential, and you must have excellent interpersonal skills to motivate people and lead change in services.
You will have a proven record of delivering high standards of care and support within the sector we work within, including housing. To be considered you will also need to have experience of working with a variety of stakeholders including clients, staff, and external partner.
Previous experience of investigating incidents/complaints, coaching and mentoring for se
Help shape the quality of support given to our clients to ensure they live ‘a life without limits’.
Quality and Continuous Improvement Lead
£45,278.62 pa, pro rata
37.5 hours per week
Location: based in Morley, Leeds with travel across our geography
This is a pivotal role in establishing and maintaining the high levels of support given to our clients across all our services.
The role will lead on monitoring and developing the quality and continuous improvement of all of our service types. Working closely with service managers, area managers and other business partners, you will review services to ensure they are using our Quality Framework to record compliance, facilitate actions plan and work on improvements with the service.
A good understanding of what is required by CQC, the housing regulator, and other health and social care regulators is essential, and you must have excellent interpersonal skills to motivate people and lead change in services.
You will have a proven record of delivering high standards of care and support within the sector we work within, including housing. To be considered you will also need to have experience of working with a variety of stakeholders including clients, staff, and external partner.
Previous experience of investigating incidents/complaints, coaching and mentoring for se
rvices and service colleagues, managing services and delivering high quality outcomes in a supportive way is required.
Main duties of the job
To drive quality and continuous improvement across St Anne’s Community Services, including our housing services by supporting colleagues, monitoring practice, and ensuring effective governance and compliance in line with all our regulators. This includes leading and supporting quality audit activity, contributing to robust governance arrangements, facilitating complaints investigations, embedding organisational learning, and supporting operational and housing teams in meeting regulatory requirements.
The post holder will use professional judgement, regulatory knowledge and data insights to improve service quality and uphold organisational and regulatory expectations. They will contribute to the delivery of St Anne’s strategic aims of Great People, Great Places, and Great Quality, supporting the Head of Quality & Continuous Improvement (HOQCI) and the wider Quality Team.
Working for our organisation
St. Anne's wants to reward its employees for their hard work. Employee benefits include;
Main duties of the job
To drive quality and continuous improvement across St Anne’s Community Services, including our housing services by supporting colleagues, monitoring practice, and ensuring effective governance and compliance in line with all our regulators. This includes leading and supporting quality audit activity, contributing to robust governance arrangements, facilitating complaints investigations, embedding organisational learning, and supporting operational and housing teams in meeting regulatory requirements.
The post holder will use professional judgement, regulatory knowledge and data insights to improve service quality and uphold organisational and regulatory expectations. They will contribute to the delivery of St Anne’s strategic aims of Great People, Great Places, and Great Quality, supporting the Head of Quality & Continuous Improvement (HOQCI) and the wider Quality Team.
Working for our organisation
St. Anne's wants to reward its employees for their hard work. Employee benefits include;
- Rising 20 to 25 days plus statutory bank holidays
Detailed job description and main responsibilities
- Assess and make professional judgements on the appropriateness of client and tenant care, ensuring quality care is delivered and promoted.
- Participate in key working groups and contribute to organisational strategy implementation.
- Work collaboratively with internal colleagues to deliver on departmental and organisational aims, including St Anne’s strategic priorities.
- Engage with clients, tenants, relatives, local authorities, and external partners, ensuring their voice informs quality improvements.
- Support, coach and mentor service managers in understanding systems, processes, and quality expectations, including delivering training where required.
Challenging Moments
- Support and, where required, coordinate or conduct care-quality related complaint investigations.
- Ensure complaints are investigated comprehensively and within required timescales.
- Support preparation for inquests, including supporting families and embedding organisational learning.
- Coach and mentor service managers in understanding quality systems and processes.
- Support managers with action plans following internal QCI audits or CQC inspections, scaling support as required by business needs.
- Contribute to developing a Lean, transparent, and continuous improvement culture aligned to PROUD values and regulatory expectations.
- Analyse data to inform decisions relating to quality-of-care interventions and monitoring.
- Support development, iteration and reporting of quality metrics to internal governance groups and the Board.
- Promote understanding of quality, assurance and governance processes across the organisation.
Qualifications
Essential criteria
- Level 5 in health and social care or higher
- A relevant degree/qualification
Essential criteria
- Managing a health and social care/housing setting as a manager or registered manager. Knowledge of health and safety within health settings.
- Completing quality audits and contributing to governance within adult social care/housing.
- Level 5 in health and social care or higher
- Experience of Regulatory inspections (CQC/housing) and supporting compliance activity. Understanding of CQC methodology, regulatory requirements (inc. housing), and quality standards.
- Experience in a clinical setting.
- Relevant degree
- Project management experience
We want people from underrepresented groups such as disabled, black and ethnic minority, Lesbian, Gay, Bi, Trans, and non-binary (LGBTQ+) communities to apply for all our roles.
St. Anne's is a Disability Confident employer. We are actively working to recruit and retain people with disabilities and long-term health conditions into our work force. If you are an applicant who has a disability, you will be offered an interview if you meet the essential criteria for the job. Please contact recruitment on 0113 243 5151 opt 5 if you require any reasonable adjustments.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
- Quality and Continuous Improvement Lead JDPS (PDF, 328.6KB)
Apply online now
Further details / informal visits contact
Name Philip Hassall Job title Head of Quality Email address philip.hassall@st-annes.org.uk
Further details / informal visits contact
Name Philip Hassall Job title Head of Quality Email address philip.hassall@st-annes.org.uk