Quality Assurance Assessor -Client Protection (12 fixed term contract)
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The role
We are looking for a Quality Assurance Assessor to join our Client Protection team. This is a highly influential role that sits at the heart of ensuring our decision making is fair and consistent and that we deliver excellent customer service to the public.
As a Quality Assurance Assessor, you will play a key role in maintaining and improving service quality standards of caseworks across the function You will conduct independent reviews of cases , to identify good practice, areas of improvement and strengthen outcomes for the public.
Working closely with managers and operational teams, you will also analyse quality data and produce regular reporting to provide insight into performance and quality outcomes.
What is in it for you
- The opportunity to influence the quality and consistency of decision-making across Client Protection.
- A role where you have the opportunity to influence and support robust quality and decision-making across Client Protection
- An understanding of quality assurance, working with data, insight and continuous improvement activity
- Ongoing learning and development opportunities within a supportive and collaborative environment
- Flexible and hybrid working options
What we're looking for
- Experience of quality assurance approaches and methodologies
- Strong organisational skills with the ability to manage competing priorities and meet deadlines
- Experience of analysing data and producing meaningful insights
- Excellent communication skills, with the ability to present information clearly in both written and verbal formats
- Strong attention to detail and ability to produce accurate, high-quality work
- Proven ability to build effective working relationships and positively influence others
- A proactive, resilient approach with strong problem-solving skills
Additional Information
There is a full role profile attached to the bottom of this advert on our website.
Salary range for a Birmingham based role is £33,832.97 and an offer will be dependent on demonstrable knowledge, skills and experience the successful candidate can bring to the role
If you have any questions that aren't in this advert or on our website, please contact us via:
This is a full-time hybrid role and will be based in our Birmingham office one to two days a week, and from home the rest of the week.
To apply
Please click 'apply' to complete the online application form and upload a CV and cover letter, addressing evidence and your job experience how you meet the requirements outlined in this advert and the attached role profile.
To find out more about the recruitment and selection process and how to make the most of your application, please visit our jobs pages.
Closing date for applications is Monday 13 July 2026, 09:00am
Shortlisted candidates will be invited to attend the interview during 22 to 24 July .