Quality Assurance Officer
UK Visa Sponsorship Analytics
Occupation Type
Quality control and planning engineers
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options. We have evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning international operation and leader in the global life insurance market. Today, we have offices in the USA, Canada, Ireland, and Australia.
Location - Ashford or Hull
Starting Salary - £27,500
Hybrid working options - dependent on performance and length of service
If you are passionate about making a difference, you thrive in a fast-paced and entrepreneurial environment, and you want to be a part of a high-performing team, we would love to hear from you!
What You Will Be Doing…
Location - Ashford or Hull
Starting Salary - £27,500
Hybrid working options - dependent on performance and length of service
If you are passionate about making a difference, you thrive in a fast-paced and entrepreneurial environment, and you want to be a part of a high-performing team, we would love to hear from you!
What You Will Be Doing…
- Conduct the required number of call evaluations as per the Quality Assurance Manager's instructions
- Ensure all complaints and breach issues are communicated to management when detected
- Always deliver high-quality service
- Meet any required targets and contribute to business and team targets
- Ensure that all compliance rules as per the NFS QA Framework are always adhered to
- Previous QA experience (an advantage)
- Excellent communication skills (both written and verbal)
- Previous call centre experience (Sales or Customer Service)
- Experience within the financial services industry
- Knowledge and understanding of FCA guidelines
- Customer focused
- Keen eye (and ear) for detail
- No Weekends! 40 hours per week, Monday to Friday, 9 am - 6 pm
- Option of hybrid working (dependent on results and length of service)
- We work hard, but we know how to have fun too; we have regular theme days for all to enjoy.
- Fancy a morning brew? We have that covered! Tea, coffee, and milk provided!
Accessibility For Job Applicants
We strive to make our job application process accessible to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or selection process, please contact our Human Resources department. Our team will work with you to provide suitable accommodations to ensure your participation.
Equal Opportunity Employer
Neilson Financial Services is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds and abilities. Our commitment to diversity and inclusion is fundamental to our company culture.