Quality Executive (Drinks Dispense Technician) - Guinness Open Gate Brewery

Quality Executive

Location: Covent Garden, London

Full time, Permanent

About Us    

The Guinness Open Gate Brewery London is a new Guinness neighbourhood in London that will inspire the best in brewing, food, retail and culture. Consisting of 52,000 square feet of heritage buildings and central courtyard in the historic brewing quarter in Covent Garden, GOGBL will become a key growth driver for Guinness, placing the brand in culture, driving relevancy and brand saliency amongst a new generation of drinkers. GB is the biggest Guinness market globally and Guinness is enjoying a period of exceptional growth and cultural magnetism, with the brand growing by around 50% since 2019 to the biggest it has ever been in value, volume and market share in the brand’s 264-year history.

About the Function-

Our Sales team love building relationships, connecting with customers to sell our much-loved brands in new and vibrant markets where they can thrive. They help sell our iconic brands across 180 countries every year.

We’re operating across different markets, channels, and areas of expertise. Using your curiosity and passion, you’ll make the most of consumer insight and digital platforms, reaching new customers, markets, and celebrations to help us achieve our growth potential. We’ll support your learning and growth as you develop your career with us and work with people across our business to realise your fullest potential.

About the Role

This role is part of the GOGBL Leadership Team. The role will report into the Deputy Manager and help support the MD in the day to day running of the operation. The role is critical to the delivering the perfect serve pint of Guinness every time, in all areas of the business, as well as supporting the quality serve of Guinness Craft beers produced by the brewery team. This role is critical to the smooth running of day-to-day bar operations, as well as quality control, stock control, ordering, delivery management and cellar management. The role will also ensure that we are compliant with all aspects of health and safety and food hygiene with regards to cellar safety, PPE and weekly line cleaning.

The type of person we are looking for will be experienced in stock and cellar management and passionate about establishing the fundamentals which will allow GOGBL to deliver the perfect pint of Guinness every serve.

Key elements of the site include:

• Iconic Guinness Gates as main entrance to the experience, offering huge cultural impact in the heart of London.

• Restaurants/Taproom/bars – world class food and beer produced and served on site.

• Central all weather historic courtyard with world class bar experience.

• Retail spaces, one of which will stock items produced through exciting short-term brand collaborations.

• Bespoke 5th floor glass box rooftop eating and drinking experience creating brand new rooftop view of London.

• Brewery and beer experience/tasting tours.

You will be responsible for:

• Line cleaning – Carrying out weekly line cleaning of all beer lines, and general cellar cleanliness

• Work to the Highest Standards - Install & Maintain dispense equipment across the whole OGB site delivering consumers beer to defined specification  

• Work to defined technical specification – Have the skills and ability to deliver installations to defined pour rates, gas types and deliver flexible dispense solutions. This is a role that relies heavily on Hands On dispense capability + experience to deliver GREAT LOOKING, GREAT TASTING Beer.

• Positively Influence within the team – Be an active key member of the OGB team supporting and flexing style based on workload requirements

• Managing your Workload - Self schedule calls both Proactive Service and Breakdown work across site

• Delivery of Role Objectives - Work to set targets across site including Technical Dispense upgrade work.

• Administration – Complete all administration tasks as directed weekly / monthly.

• H+S – deliver against and champion site Health and Safety ways of Working delivering a Safety first approach to all site interactions

• Quality control – daily checks using the Guinness 7 C’s

• Glassware – glasswasher checks and maintenance and glassware renovation routines

• Training support – Supporting the SLT and FOH team with training

• Ordering – Management of weekly Diageo stock orders, and stock rotation

• Delivery management – organising courtyard delivery operations, and management of delivery log

• Stock control – Weekly stock reporting, and controls

Key Stakeholders

The role reports into the Deputy Manager, GOGBL, and is part of the GOGBL Leadership Team. The role holder will need to build a relationship and work closely with relevant colleagues responsible for the quality strategy in Guinness and the wider Diageo GB team.

About You:

• Experience of managing stock in large scale multi facet hospitality venues

• Experience in line cleaning and cellar management in large scale venue

• Experience of venues offering different experiences; bar, restaurant, events, experiential

• Experience managing large scale ordering and deliveries for high volume venues

• Experience of working in the West End with considerations around residence and local restrictions with regards to deliveries and noise etc

• Experience in training staff in cellar and stock duties

Please note that we are a 7 day business operation, so the ideal candidate would be working 5 days across the Monday-Sunday pattern.

Working with Us

Flexibility is key to success in our business and many of our people work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

• We offer a highly competitive rewards and benefits package including: Contemporary work life balance policies and wellbeing activities

• Annual merit increases (performance based)

• Annual bonus (performance based)

• Subsidized gym membership

• Contributary pension scheme

• Share options

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and listened to, is a crucial part of this. We believe the most diverse and inclusive culture makes for a better business and a better world. 

We know that for our business to thrive and for Diageo to realise its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base.  

Around the world we have a number of inclusive Business and Employee Resource Groups known as BRGs and ERGs. These influential groups, made up of our people, represent various viewpoints, experiences and communities who generate thought-provoking work to enhance our business and workplace, creating a sense of belonging and opportunities for all.  

Join us, and you'll be part of an organisation that embraces diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of — and help build — an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. And you'll help us champion inclusion and diversity across our entire business: with our employees, our suppliers, across our brands, and within the communities in which we operate.

Feel inspired? Then this may be the role for you!