Quality Manager for Medical & Surgical Care
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Job Title: Quality Manager for Medical & Surgical Care
Band: Band 7
Department: Quality
Salary: £53,931 - £64,710
Hours: 37.5 Monday to Friday
Contract: Permanent
About Us
The London Clinic is one of the UK's largest and most established independent hospitals, based in the heart of London's medical district. We provide a wide range of medical and surgical services across multiple specialist areas, supported by modern facilities, advanced technology and experienced multidisciplinary teams.
For this role, quality and assurance are central to how we operate. Our medical and surgical services are well established and high performing, and we are committed to maintaining rigorous oversight, transparent reporting and continuous improvement. The Quality Manager will play a key part in ensuring that our governance processes remain robust, standards are consistently met and patient safety remains at the forefront of everything we do.
About the Role
We are looking for an experienced Registered Nurse to join us as Quality Manager for Medical and Surgical Care. This is a senior Band 7 role responsible for providing independent assurance that medical and surgical services are delivering safe, effective and high-quality care across inpatient wards, day case and pre-assessment services, excluding Theatres and Endoscopy.
Working in partnership with the Head of Nursing Operations and Ward Managers, you will provide strategic oversight of quality and patient safety, using governance intelligence, audits, incidents, complaints and patient experience data to identify risks, highlight variation and drive improvement.
We are particularly keen to hear from candidates who have experience supporting quality assurance or governance within inpatient surgical wards, either in the NHS or independent healthcare.
You will lead on strengthening nursing governance through the development and review of policies and SOPs, oversight of accreditation programmes including Pathway to Excellence and Ward Accreditation, and support serious incident investigations in line with PSIRF principles. Through clear reporting and professional influence, you will help ensure strong accountability for quality across services.
Key Duties
- Analyse audits, incidents, complaints and patient experience data to identify risks and drive measurable improvements in quality and safety
- Conduct independent assurance reviews across medical and surgical services to ensure compliance with CQC standards and internal governance frameworks
- Lead the development and review of nursing policies and SOPs to strengthen consistency, safety and evidence-based practice
- Oversee accreditation programmes including Pathway to Excellence and Ward Accreditation to maintain high standards of care
- Facilitate serious incident investigations using PSIRF principles to promote learning, accountability and sustainable change
- Develop and present clear quality dashboards and reports to provide assurance to senior leaders and committees
- Identify gaps in practice and implement structured quality improvement methodologies to close those gaps and improve patient outcomes
- Work collaboratively with clinical, operational and corporate teams to embed a culture of continuous improvement
- Provide expert nursing governance advice to support the Chief Nurse and strengthen corporate assurance across medical and surgical service.
The Ideal Candidate
You are an experienced Registered Nurse with strong clinical credibility in medical or surgical services and a clear commitment to improving standards.
You are confident analysing complex information and translating governance requirements into practical improvements at ward level. You are proactive, solutions focused and prepared to challenge constructively where standards are not met.
You are comfortable presenting to senior leaders, writing clear reports and influencing across professional boundaries. Above all, you are committed to reducing avoidable harm and ensuring patients consistently receive safe, effective and compassionate care.
Key Requirements
- Active NMC registration as a Registered Nurse
- Minimum 5 years post registration clinical experience within medical or surgical services
- Experience working at Band 6 level or above, or equivalent senior clinical or governance role, with responsibility for quality assurance, governance or quality improvement
- Experience supporting or leading quality assurance, governance or quality improvement within inpatient surgical wards, in either the NHS or private healthcare
- Strong understanding of clinical governance, audit, risk management and quality improvement
- Experience supporting or leading incident investigations and developing action plans
- Experience working within UK healthcare governance frameworks, including CQC standards and regulatory compliance
- Excellent written and verbal communication skills, including report writing and presentations
- Strong analytical skills and confidence working with data
- Ability to work independently, influence senior stakeholders and challenge constructively
If you are an experienced nurse leader with governance expertise and the confidence to influence quality at organisational level, we welcome your application.
Benefits
We offer a range of benefits including flexible working and great career opportunities. Our core benefits are:
- Private Medical Insurance
- Contributory pension scheme (total contribution up to 20%)
- 25 days holiday plus bank holidays
- Life assurance
- Travel season ticket loan
We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.
The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background.