Quality Support Manager - Dementia Specialist
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (53.0%).
Occupation Type
Quality assurance and regulatory professionals
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£48,200
(£24.72 per hour)
Occupation rate applies
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Description
The Role
We are looking for a compassionate, enthusiastic and committed individual who is experienced in dementia care and a quality leader to provide support to the senior leadership team and Home Managers.
You will provide support in relation to dementia and quality guidance to home teams in order to drive positive experiences for residents. Supporting the senior leadership team to develop and implement a sector-leading dementia strategy.
You will provide support for Home Managers and their teams to achieve and maintain quality targets and Good or Outstanding CQC ratings to ensure and enhance the quality of care provided to residents in our homes. Working closely with Home Managers, care home staff, management and regulatory bodies; you will ensure compliance with standards and promote continuous improvement in care delivery.
The role will involve extensive travel throughout the region visiting our care homes located in the North East of England as well as ad hoc meetings at the Central Support Office in Chesterfield. A monthly car allowance of £600, will be offered.
About The Role
About Hill Care
The Hill Care journey began in 2001 with John Hills first care home, Burton Closes Hall in Bakewell, and today we proudly operate 30 care homes across the North of England, including Chesterfield, Sheffield, Rotherham, Manchester, Liverpool, Chester, Yorkshire and the North East.
Over the past 20 years, the organisation has grown into a well-run and highly respected provider of residential, nursing and dementia care. Our focus is on safe, compassionate and well-led services, supported by strong management and compliant employment practices.
Key Responsibilities
Drive and improve the quality performance of the division.
We are looking for a compassionate, enthusiastic and committed individual who is experienced in dementia care and a quality leader to provide support to the senior leadership team and Home Managers.
You will provide support in relation to dementia and quality guidance to home teams in order to drive positive experiences for residents. Supporting the senior leadership team to develop and implement a sector-leading dementia strategy.
You will provide support for Home Managers and their teams to achieve and maintain quality targets and Good or Outstanding CQC ratings to ensure and enhance the quality of care provided to residents in our homes. Working closely with Home Managers, care home staff, management and regulatory bodies; you will ensure compliance with standards and promote continuous improvement in care delivery.
The role will involve extensive travel throughout the region visiting our care homes located in the North East of England as well as ad hoc meetings at the Central Support Office in Chesterfield. A monthly car allowance of £600, will be offered.
About The Role
About Hill Care
The Hill Care journey began in 2001 with John Hills first care home, Burton Closes Hall in Bakewell, and today we proudly operate 30 care homes across the North of England, including Chesterfield, Sheffield, Rotherham, Manchester, Liverpool, Chester, Yorkshire and the North East.
Over the past 20 years, the organisation has grown into a well-run and highly respected provider of residential, nursing and dementia care. Our focus is on safe, compassionate and well-led services, supported by strong management and compliant employment practices.
Key Responsibilities
Drive and improve the quality performance of the division.
- Drive improvement through supportive and collaborative working with Home Managers and their teams so homes are rated Good or Outstanding.
- Prepare reports and presentations to communicate quality performance and improvement initiatives.
- Collate, analyse and report to the Operations Director on a monthly basis (or as directed) performance data for each home with corrective action plans as required
- Maintain oversight of key action plans for the homes in the region and their progress.
- Attend and report to Audit and Risk Committee as required.
- During Home visits observe for any breaches of Health and Safety regulations and take immediate corrective action
- Report immediately to the Operations Director any infectious diseases or any significant events in the home likely to adversely affect the safety, health and welfare of the people using the service, staff or visitors
- Where required work with the Regional Manager to complete the induction of new Home Managers and support new managers to successfully complete their probationary period
- Ensure each homes recruitment practices are in line with current policy and regulatory requirements
- Aim to protect the company from prosecution at all times
- Facilitate effective communication with the people who use the service, relatives, professional colleagues, staff members and others
- Support and guide Home Managers in the handling of comments/complaints ensuring compliance with the complaints policy for the company and the use of lessons learnt
- Where required, have input in investigations into serious/significant complaints and provide a detailed report
- Participate in the integration of all new homes to the company
- Assist in the development and review of all policies and procedures
- Provide out of hours on call service to the homes in the region/group as required
- Participate in the development and implementation of the training strategy for the group
- Carry out all duties in a safe manner having regard for the health, safety and welfare of self, staff, people who use the service, visitors and contractors
- To carry out other duties as will, from time to time be directed
- Attend internal meetings post inspection to help with response and analysis
- Keep up to date with all required training
- Keep up to date with all SMT bulletins and promote these in the homes
- Experience of working in a number of dementia care settings within the health or care industry, preferably in a care home setting.
- Excellent understanding of the principles of living well with dementia, including understanding stress and distress and how to coach and guide teams in positive practices.
- In-depth knowledge of relevant regulations, guidelines, and standards governing care homes.
- Strong understanding of quality management principles and methodologies, including continuous improvement.
- Excellent communication, motivational and interpersonal skills to effectively interact with staff at all levels, residents, families, and external stakeholders.
- Ability to analyse data, identify trends, and develop action plans for improvement.
- Thorough, objective and proportionate auditing skills.
- Strong organizational skills and the ability to prioritize and manage multiple tasks simultaneously.
- Experience of working in a number of dementia care settings within the health or care industry, preferably in a care home setting.
- Excellent understanding of the principles of living well with dementia, including understanding stress and distress and how to coach and guide teams in positive practices.
- In-depth knowledge of relevant regulations, guidelines, and standards governing care homes.
- Strong understanding of quality management principles and methodologies, including continuous improvement.
- Excellent communication, motivational and interpersonal skills to effectively interact with staff at all levels, residents, families, and external stakeholders.
- Ability to analyse data, identify trends and develop action plans for improvement.
- Thorough, objective and proportionate auditing skills.
- Strong organizational skills and the ability to prioritize and manage multiple tasks simultaneously.
- Proficient in using computer systems and software applications for documentation, data analysis, and reporting.
- Working knowledge of E Mar medication management system and Person-Centred Software
About The Company
Welcome to Hill Care
At Hill Care, we provide high-quality residential, nursing, and dementia care thats tailored to the individual needs of each resident and their family.
Our experienced, compassionate teams deliver personalised support in safe, comfortable, and homely surroundings. We promote dignity, choice, and independence , creating an environment where residents feel respected, supported and valued.
Why Join Hill Care?
Choosing a care home is a significant decisionand so is choosing where you work. We understand the emotional impact that transition can have on families, and were here to offer the expertise, reassurance and personal support they need.
By joining our team, you'll become part of a group that genuinely puts people first. Whether its residential, nursing, or dementia care, we focus on delivering the right support, at the right time, in the right way and youll be central to that mission.
Were proud of the difference we make every day. If youre compassionate, dedicated, and ready to grow your career in a supportive environment, wed love to welcome you to the Hill Care family.
Company Culture
At Hill Care, your work has real meaning. Whether you're just starting out or looking to grow your career in care, you can make a difference every single day.
Were looking for people who are caring, compassionate, and ready to support older and vulnerable people with dignity and respect. If you have a positive, can-do attitude and want to be part of a team that truly values its staff and residents, then youve come to the right place.
Grow With Us
Many of our senior leaders began their careers as carersand were proud to support others on that same journey. With a wide range of career paths and progression opportunities , you can build a future that works for you.
We Offer
By joining our team, you'll become part of a group that genuinely puts people first. Whether its residential, nursing, or dementia care, we focus on delivering the right support, at the right time, in the right way and youll be central to that mission.
Were proud of the difference we make every day. If youre compassionate, dedicated, and ready to grow your career in a supportive environment, wed love to welcome you to the Hill Care family.
Company Culture
At Hill Care, your work has real meaning. Whether you're just starting out or looking to grow your career in care, you can make a difference every single day.
Were looking for people who are caring, compassionate, and ready to support older and vulnerable people with dignity and respect. If you have a positive, can-do attitude and want to be part of a team that truly values its staff and residents, then youve come to the right place.
Grow With Us
Many of our senior leaders began their careers as carersand were proud to support others on that same journey. With a wide range of career paths and progression opportunities , you can build a future that works for you.
We Offer
- A clear route for progression into senior and management roles
- Ongoing training and professional development
- A supportive environment that recognises your contribution
- The chance to work in a well-maintained, high-quality home environment
to grow and thrive.
Is This You?
If youre kind, driven, and want a role where youre truly making a difference , wed love to hear from you. Join Hill Care, and become part of a team that treats people like family.
Company Benefits
We provide professional training, personal development and promotion paths to support and progress you.
Retirement plan and/or pension, Flexible schedule, Employee development programs, Free parking, Competitive salary, Long service recognition, Work With Charities, Social Opportunities, Employee Recognition Scheme
Salary
£50,000.00 per year
LNKD1_UKTJ
Is This You?
If youre kind, driven, and want a role where youre truly making a difference , wed love to hear from you. Join Hill Care, and become part of a team that treats people like family.
Company Benefits
We provide professional training, personal development and promotion paths to support and progress you.
Retirement plan and/or pension, Flexible schedule, Employee development programs, Free parking, Competitive salary, Long service recognition, Work With Charities, Social Opportunities, Employee Recognition Scheme
Salary
£50,000.00 per year
LNKD1_UKTJ