Quality Support Manager - Dementia Specialist (North East England Region)
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Occupation Type
Quality assurance and regulatory professionals
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£48,200
(£24.72 per hour)
Occupation rate applies
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Description
Job Description
Location: Hill Care Ltd, Unit 5, Dunston Place, Dunston Road
The Role
We are looking for a compassionate, enthusiastic and committed individual who is experienced in dementia care and a quality leader to provide support to the senior leadership team and Home Managers.
You will provide support in relation to dementia and quality guidance to home teams in order to drive positive experiences for residents. Supporting the senior leadership team to develop and implement a sector-leading dementia strategy.
You will provide support for Home Managers and their teams to achieve and maintain quality targets and Good or Outstanding CQC ratings to ensure and enhance the quality of care provided to residents in our homes. Working closely with Home Managers, care home staff, management and regulatory bodies; you will ensure compliance with standards and promote continuous improvement in care delivery.
The role will involve extensive travel throughout the region visiting our care homes located in the North East of England as well as ad hoc meetings at the Central Support Office in Chesterfield. A monthly car allowance of £600, will be offered.
About The Role
About Hill Care
The Hill Care journey began in 2001 with John Hill’s first care home, Burton Closes Hall in Bakewell, and today we proudly operate 30 care homes across the North of England, including Chesterfield, Sheffield, Rotherham, Manchester, Liverpool, Chester, Yorkshire and the North East.
Over the past 20 years, the organisation has grown into a well-run and highly respected provider of residential, nursing and dementia care. Our focus is on safe, compassionate and well-led services, supported by strong management and compliant employment practices.
Key Responsibilities
Drive and improve the quality performance of the division.
Location: Hill Care Ltd, Unit 5, Dunston Place, Dunston Road
The Role
We are looking for a compassionate, enthusiastic and committed individual who is experienced in dementia care and a quality leader to provide support to the senior leadership team and Home Managers.
You will provide support in relation to dementia and quality guidance to home teams in order to drive positive experiences for residents. Supporting the senior leadership team to develop and implement a sector-leading dementia strategy.
You will provide support for Home Managers and their teams to achieve and maintain quality targets and Good or Outstanding CQC ratings to ensure and enhance the quality of care provided to residents in our homes. Working closely with Home Managers, care home staff, management and regulatory bodies; you will ensure compliance with standards and promote continuous improvement in care delivery.
The role will involve extensive travel throughout the region visiting our care homes located in the North East of England as well as ad hoc meetings at the Central Support Office in Chesterfield. A monthly car allowance of £600, will be offered.
About The Role
About Hill Care
The Hill Care journey began in 2001 with John Hill’s first care home, Burton Closes Hall in Bakewell, and today we proudly operate 30 care homes across the North of England, including Chesterfield, Sheffield, Rotherham, Manchester, Liverpool, Chester, Yorkshire and the North East.
Over the past 20 years, the organisation has grown into a well-run and highly respected provider of residential, nursing and dementia care. Our focus is on safe, compassionate and well-led services, supported by strong management and compliant employment practices.
Key Responsibilities
Drive and improve the quality performance of the division.
- Drive improvement through supportive and collaborative working with Home Managers and their teams so homes are rated Good or Outstanding.
- Monitor and ensure compliance with relevant regulations, guidelines, and standards such as those set by regulatory bodies, health authorities, and local authorities.
- Conduct regular audits and visits to assess compliance to quality standards.
- At visits complete Observations of Practice and Individual or Group Support and Development sessions as required and maintain records.
- Where action plans are set provide support to complete the plan and follow up on completion to check compliance.
- Follow up action plans of key audits to monitor progress including Health and Safety, Fire and Legionella and maintain records of completion.
- Educate and support care home staff on quality standards, policies, and procedures and ensure homes are compliant with Hill Care policies and procedures.
- Provide guidance and support to ensure understanding and implementation of best practices.
- Lead and facilitate quality improvement initiatives, including the identification of improvement opportunities, implementation of corrective actions, and monitoring of outcomes.
- Promote a culture of continuous improvement within care homes, including the development and completion of yearly improvement plans.
- Identify root causes of shortfalls noted, and implement preventive measures to mitigate future occurrences.
- Foster effective communication and collaboration with care home staff, management, and external stakeholders.
- Where required, serve as a liaison between care homes and regulatory bodies, participating in meetings and maintaining up-to-date knowledge of regulations and industry trends.
- Ensure accurate and timely documentation of quality management activities, including audits, inspections, incident reports, and corrective actions.
- Promote the Hill Care Quality and Governance programme and support and educate teams on objective and thorough auditing to drive improvement.
- Prepare reports and presentations to communicate quality performance and improvement initiatives.
- Collate, analyse and report to the Operations Director on a monthly basis (or as directed) performance data for each home with corrective action plans as required
- Maintain oversight of key action plans for the homes in the region and their progress.
- Attend and report to Audit and Risk Committee as required.
- During Home visits observe for any breaches of Health and Safety regulations and take immediate corrective action
- Report immediately to the Operations Director any infectious diseases or any significant events in the home likely to adversely affect the safety, health and welfare of the people using the service, staff or visitors
- Where required work with the Regional Manager to complete the induction of new Home Managers and support new managers to successfully complete their probationary period
- Ensure each homes recruitment practices are in line with current policy and regulatory requirements
- Aim to protect the company from prosecution at all times
- Facilitate effective communication with the people who use the service, relatives, professional colleagues, staff members and others
- Support and guide Home Managers in the handling of comments/complaints ensuring compliance with the complaints policy for the company and the use of lessons learnt
- Participate in the integration of all new homes to the company
- Assist in the development and review of all policies and procedures
- Provide out of hours on call service to the homes in the region/group as required
- Participate in the development and implementation of the training strategy for the group
- Carry out all duties in a safe manner having regard for the health, safety and welfare of self, staff, people who use the service, visitors and contractors
- To carry out other duties as will, from time to time be directed
- Attend internal meetings post inspection to help with response and analysis
- Keep up to date with all required training
- Keep up to date with all SMT bulletins and promote these in the homes
- Experience of working in a number of dementia care settings within the health or care industry, preferably in a care home setting.
- Excellent understanding of the principles of living well with dementia, including understanding stress and distress and how to coach and guide teams in positive practices.
- In-depth knowledge of relevant regulations, guidelines, and standards governing care homes.
- Strong understanding of quality management principles and methodologies, including continuous improvement.
- Excellent communication, motivational and interpersonal skills to effectively interact with staff at all levels, residents, families, and external stakeholders.
- Ability to analyse data, identify trends, and develop action plans for improvement.
- Thorough, objective and proportionate auditing skills.
About The Company
Welcome to Hill Care
At Hill Care, we provide high-quality residential, nursing, and dementia care that’s tailored to the individual needs of each resident and their family.
Our experienced, compassionate teams deliver personalised support in safe, comfortable, and homely surroundings. We promote dignity, choice, and independence, creating an environment where residents feel respected, supported and valued.
Why Join Hill Care?
Choosing a care home is a significant decision—and so is choosing where you work. We understand the emotional impact that transition can have on families, and we’re here to offer the expertise, reassurance and personal support they need.
By joining our team, you'll become part of a group that genuinely puts people first. Whether it’s residential, nursing, or dementia care, we focus on delivering the right support, at the right time, in the right way—and you’ll be central to that mission.
We’re proud of the difference we make every day. If you’re compassionate, dedicated, and ready to grow your career in a supportive environment, we’d love to welcome you to the Hill Care family.
Company Culture
At Hill Care, your work has real meaning. Whether you're just starting out or looking to grow your career in care, you can make a difference—every single day.
We’re looking for people who are caring, compassionate, and ready to support older and vulnerable people with dignity and respect. If you have a positive, can-do attitude
and want to be part of a team that truly values its staff and residents, then you’ve come to the right place.
Grow With Us
Many of our senior leaders began their careers as carers—and we’re proud to support others on that same journey. With a wide range of career paths and progression opportunities, you can build a future that works for you.
We Offer
Is This You?
If you’re kind, driven, and want a role where you’re truly making a difference, we’d love to hear from you. Join Hill Care, and become part of a team that treats people like family.
Required Criteria
Grow With Us
Many of our senior leaders began their careers as carers—and we’re proud to support others on that same journey. With a wide range of career paths and progression opportunities, you can build a future that works for you.
We Offer
- A clear route for progression into senior and management roles
- Ongoing training and professional development
- A supportive environment that recognises your contribution
- The chance to work in a well-maintained, high-quality home environment
Is This You?
If you’re kind, driven, and want a role where you’re truly making a difference, we’d love to hear from you. Join Hill Care, and become part of a team that treats people like family.
Required Criteria
- Experience of working in a number of dementia care settings within the health or care industry, preferably in a care home setting.
- Excellent understanding of the principles of living well with dementia, including understanding stress and distress and how to coach and guide teams in positive practices.
- In-depth knowledge of relevant regulations, guidelines, and standards governing care homes.
- Strong understanding of quality management principles and methodologies, including continuous improvement.
- Excellent communication, motivational and interpersonal skills to effectively interact with staff at all levels, residents, families, and external stakeholders.
- Ability to analyse data, identify trends and develop action plans for improvement.
- Thorough, objective and proportionate auditing skills.
Closing DateFriday 27th March, 2026
Contract Typefulltime
Salary£50,000.00 Yearly