Radiology Services Administrator

An excellent opportunity has arisen for a Radiology Services Administrator role to join our busy and friendly administrative team in Scarborough.

This is a fast-paced role that will require problem solving and excellent communication skills. It will be essential that the post holder is an organised individual, team player, and as well as work on their own initiative. You will also need to be able to demonstrate a clear understanding of confidentiality issues and respond to queries in a professional manner.

The successful candidate will work as a member of the Radiology team to assist in administration and clerical duties for all patient pathways.

The hours of work will be between the hours of 8:00 am to 8:00 pm, Monday - Sunday.

If you are looking for a role that is both varied and interesting, then we would like to hear from you!

• To maintain patient confidentiality at all times following the Trust guidelines.
• To manage patients through Radiology administrative processes and pathways, in accordance with Standard Operating Procedures.
• To receive and accurately process any diary cancellations, ensuring patients are supported by the Referral to Treatment Guidelines and departmental booking rules are followed.

To collect and record data to support waiting list times attainment, and highlighting breach patients to the Team Leader/Service Manager.

To manage appointments ensuring patients are seen within the maximum waiting times, and in clinical and chronological order, set out in the Referral to Treatment Policy.

To support patients attending outpatient appointments using tact, diplomacy ensuring patients are arrived and general queries answered/escalated as required.

To ensure all patients who fail to attend, DNA (Did not attend) their appointments, are followed up in accordance with the departmental DNA SOP.

To be able to priorities day-to-day workflow, acting independently and unsupervised within departmental guidelines.

To be able to make adjustments to planned lists at short notice overbooking/rescheduling where necessary.

To manage the diaries to ensure all scheduled sessions are fully utilised.

To be responsible for the training of new team members within the Radiology department.

For More Information About Our Trust, Please Visit

https://yorkhospitals.pagetiger.com/hdjgxd

Our benefits

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants

27 days holiday rising to 33 days (depending on NHS Trust service)

A variety of different types of paid and unpaid leave covering emergency and planned leave

Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme

NHS Car Lease scheme and Cycle to Work scheme

An extensive range of learning and development opportunities

Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

For further details / informal visits contact: Name: Isabelle Galavan Job title: Service Manager Email address: isy.galavan@nhs.net Telephone number: 01723 342411

Megan Dillenger

Radiology Service Coordinator

01723 236402