RAMP Duty Manager

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.

But at the heart of our business is our people.

Role Purpose

Reporting to the Ramp Manager. To manage the day-to-day operations of our Airside teams. You will be

responsible for Managing resources to fulfil our service standards for our Customer Airlines. Monitor turnarounds

via SMART audits, enter any accidents or incidents into MORSE providing detailed and accurate reports. You will

ensure that our ground handling is delivered safely on time and consistently in line with service level standards set

for both on time and station performance. To influence and facilitate the consistent delivery of a “World Class”

product to our Airline Customers.

What You Will Be Doing

• Working knowledge of the Airside functions, GSE, Interior & Exterior Cleaning, Team Leader & BRS, support in peak periods as part of the team where required (subject to training).

To consistently deliver the highest possible level of customer service.

Responsible for ensuring the airlines product is delivered consistently to demanding service level standards and on time performance targets to our customer airlines.

Good working knowledge of Airlines and Airport Authorities.

Provide detailed information for any service failure for Ramp, Presentation, Operations & Bag-hall to the Head of Airside, liaising with all departments to ensure accurate information is gained before sending final report to the customer airline.

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What We Are Looking For

• Good verbal communication.
• A full 5 year work/unemployment/education history.
• Proof of address
• Enter no more than 5 bullet points on what we are looking for
• Criminal Record Check and Airside Security Clearance
  
  
  

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!