Reception Manager
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Hakkasan Mayfair, part of Hakkasan Group, home to the internationally acclaimed Hakkasan and Yauatcha restaurants, is seeking an experienced and guest-focused Reception Manager to lead our reception function onsite.
Reporting to the General Manager, you will oversee the full guest journey from first contact through arrival and seating, ensuring a seamless, professional and welcoming experience. As the department head, you’ll lead and develop the reception team while managing reservations strategy, guest profiling and service standards to support both exceptional hospitality and strong commercial performance.
Key Responsibilities
- Lead and manage the reception and reservations team, ensuring warm, professional and personalised guest welcomes at all times.
- Oversee the full guest journey, including reservations, arrival flow, waiting experience and seating.
- Manage reservations systems, table allocation, pacing, turn times and booking strategies to optimise covers and revenue.
- Maintain accurate guest profiles, preferences and VIP recognition, supporting personalised service and loyalty.
- Act as the main point of contact for guest enquiries and service recovery, resolving issues confidently and professionally.
What We’re Looking For
- Proven experience as a Reception Manager, Maitre’ D or senior reservations leader within a quality or luxury hospitality environment.
- Strong understanding of reservations systems, guest profiling and service flow.
- Confident team leader with experience managing, training and motivating others.
- Exceptional guest-facing communication and service recovery skills.
- Commercial awareness relating to covers, yield and guest behaviour.
- Calm, organised and professional under pressure.
- Excellent command of English.
- Proof of eligibility to work in the United Kingdom.
Benefits
- Dine & Delight: 50% off food and beverage across all our restaurants – including takeaway.
- We’ve Got You Covered: Employee Assistance Programme, enhanced maternity and paternity leave, life assurance.
- Birthday Bonanza: Enjoy a little something from us each year to celebrate your special day.
- Moments That Matter: Gifts for Christmas, Chinese New Year, birthdays and long service.
- Grow With Us: Training, development and international career opportunities.
- Giving Back: Charity, community and sustainability initiatives.
- Everyday Essentials: Meals on duty, uniforms, pension and holidays included.