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We are looking for a Reception Supervisor to oversee and support delivery and running of the current Reception Team of 6
We are a semi-rural Practice in Romsey and have a patient list size of 16100
We welcome applications to join our busy but friendly Team.
Supervise and support the Reception Team
Answer telephones to book appointments, answer patient enquiries and report on test results.
Monitor telephone appointment requests and assign to the relevant Team member
Assist with the eConsult submissions and assign to the relevant Team member
Ensure Reception is appropriately staffed by planning and implementing rotas to meet demand
Support implementation of Practice policies and procedures, including sign posting to appropriate service
Help manage patient queries and feedback in a professional and timely manner
Monitor telephone calls and identify pressures and escalate to the Management Team
Liaise with the Management Team to ensure the smooth running of the Reception Team
The Practice has a team of approx. 45 members of staff - GPs, Nurses, Healthcare Assistants, Phlebotomists, Reception, Admin, Dispensary and Management Team
We have Practice coffee breaks, birthday leave and social fundtions