Reception Team Member (Multi-skilled)

Company Description

Join a hotel member of the Adagio - part of Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations. Here, we believe in you and what you bring. Opportunities for growth and advancement are plentiful. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our guests, our colleagues, and also for our planet. Together, we embody the vision of responsible hospitality.

Have the opportunity to become a Heartist®, and let your heart guide you in this world where life beats stronger.

Job Description

Providing efficient, friendly and professional service to all guests.

Leading by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction

Achieving a level of service quality and professionalism that consistently meets and preferably exceeds the expectations of guests

Promote the F&B offer

Occasionally help with Breakfast shifts

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.

Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.

Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy

Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.

Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.

Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.

Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.

Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.

Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.

Attend to other duties as requested by Management and Supervisors

Qualifications

previous hotel experience

Additional Information

customer oriented