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JOB DESCRIPTION
Receptionist | Norwich | Part-time, 22.5 Permanent | Excellent Benefits | Ella May Barnes Clinic | Outpatients Services | 3 Days a Week
Spire Norwich Hospital is offering an exciting opportunity for an Patient Administrator to join the Receptionist team on a part-time basis over at our recently new clinic Ella May Barnes. Join us to be part of a dynamic healthcare environment and contribute to our commitment to excellence in patient care.
Duties And Responsibilities
- Welcoming, registering, including the accurate collection of credit card details and patient information
- Directing patients, consultants and hospital teams as required, to the hospital in a warm, professional and caring manner and in such a way as to provide confidence
- Compliance with NHS forms and processes
- Processing in-patient/out-patient charges
- Cash handling strictly within the parameters of the ‘Handling Cash Policy'
- Discharge of patients onto computer system ensuring accuracy of all information
- Manage the hospital switchboard in a professional and efficient manner, ensuring all calls or enquiries are responded to in a timely manner
- Undertake various clerical duties including checking of bed status reports, ordering and distribution of newspapers, including badges for visitors, booking taxis
Who We're Looking For
- A personable individual with the ability to work on own initiative as well as part of a team
- Good basic PC skills, including Word, Excel and Outlook
- Excellent customer service skills
- High degree of accuracy in administration
- Great communication skills at all levels
- Experience in a customer service environment
- Switchboard experience desirable
Shift Patterns: 1pm - 8pm - any day Monday - Sunday (Weekends are essential in the rota and on rotation)
Location: Ella May Barnes - Rosalind Franklin Rd, Norwich NR4 7UQ
Please only apply if you can commit to these working patterns
Who We're Looking For
- A personable individual with the ability to work on own initiative as well as part of a team
- Good basic PC skills, including Word, Excel and Outlook
- Excellent customer service skills
- High degree of accuracy in administration
- Great communication skills at all levels
- Experience in a customer service environment
- Switchboard experience desirable
- Flexible and can do shift work
Benefits
We offer employees a competitive salary as well as a comprehensive benefits package, which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
We commit to our employees well-being through work life balance, on-going development, support and reward.
Please See The Attached Benefits Leaflet For More Information.
We commit to our employees well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications 
