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The Avenue Practice provides care to patients in Brighton. We are a small, friendly team and are all passionate about doing the best for our patients. We are looking for a new Receptionist/Administrator to join us on our mission to provide high quality care to our patients.
You will be the first point of contact for patients and visitors, so a friendly and caring personality is a must!
We are open Monday to Friday,08:00 to 18:30. A shift pattern will be agreed with you to encompass these core hours.There may on occasions be a requirement to work on a Saturday, but you will have notice of when this would be.
Youwill be reliable and work flexibly, act on your own initiative and use your judgement in prioritising key and urgent tasks.
As you can imagine, we deal with highly personal and confidential data, so you will exhibit a high level of confidentiality, sensitivity and awareness to this. Excellent skills of tact and diplomacy must be used to ensure that the confidential nature of the work done here is maintained at all times.
You will have previous experience in dealing with the general public and possess excellent social skills and the ability to deal with our patients in a sensitive, calm and non judgemental manner on a daily basis by face to face, telephone and email.
Finally you are required to have a good standard of general education including Maths, English and IT skills together with the ability to work in an organised and efficient way.
The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Receptionist/Administrator Manager/Practice Manager, dependent on current and evolving Practice workload and staffing levels:
Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
Maintaining and monitoring the Practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming (and outgoing) mail
Taking messages and passing on information
Filing and retrieving paperwork
Processing repeat prescriptions in accordance with Practice guidelines
Computer data entry/data allocation and collation; scanning, processing and recording information in accordance with Practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Clearing and re-stock consulting rooms as required
Providing clerical assistance to Practice staff including word/data processing, filing, photocopying and scanning
Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Sussex Primary Cares Values