Receptionist, Day Surgery Ward
LocationWest Midlands, England, United Kingdom
Posted At3/11/2026
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Occupation Type
Records clerks and assistants
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
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Description
Job Summary
This advertisement Is currently only open for candidates from Hereford and Worcestershire NHS.
An exciting opportunity has arisen within Birch Day Case Unit at the Alexandra Hospital, Redditch for 0.48 WTE Band 3 Ward Clerk. This equates to 18 hours per week
We are looking for a highly motivated individual who is keen to work in a busy and growing environment within an extremely supportive team.
The unit takes various surgical specialties such as general surgery, urology, gynaecology, orthopaedics and vascular surgery.
We have also expanded care into interventional radiology and operate a Theatre Admissions Unit.
The Day Unit currently has 19 trolley spaces and 3 seated spaces in use at any one time, which are reused over the day to maximise the volume of patients that come through our unit. The Theatre Admissions Unit has 9 seated spaces.
Currently the hours will be split from Monday to Friday anytime between 7am and 8pm, with potential for later working and weekend working in the future. You will be required to work a mix of shift patterns and be flexible.
We welcome pre-application visits, so you can see how the unit runs and meet the staff.
We offer excellent professional development and a supportive environment for you to work within. Come and join a friendly and well established team.
Main duties of the job
We would like someone who has an excellent
This advertisement Is currently only open for candidates from Hereford and Worcestershire NHS.
An exciting opportunity has arisen within Birch Day Case Unit at the Alexandra Hospital, Redditch for 0.48 WTE Band 3 Ward Clerk. This equates to 18 hours per week
We are looking for a highly motivated individual who is keen to work in a busy and growing environment within an extremely supportive team.
The unit takes various surgical specialties such as general surgery, urology, gynaecology, orthopaedics and vascular surgery.
We have also expanded care into interventional radiology and operate a Theatre Admissions Unit.
The Day Unit currently has 19 trolley spaces and 3 seated spaces in use at any one time, which are reused over the day to maximise the volume of patients that come through our unit. The Theatre Admissions Unit has 9 seated spaces.
Currently the hours will be split from Monday to Friday anytime between 7am and 8pm, with potential for later working and weekend working in the future. You will be required to work a mix of shift patterns and be flexible.
We welcome pre-application visits, so you can see how the unit runs and meet the staff.
We offer excellent professional development and a supportive environment for you to work within. Come and join a friendly and well established team.
Main duties of the job
We would like someone who has an excellent
customer service approach, as you will be the first member of the team that our patients will meet.
You need to be an individual who has the ability to multi-task and be able to work under pressure, as the job can be fast paced at times
Experience would be desirable, but not essential as full training will be given. Computer literacy of a high standard would be expected as the job involves a lot of access to Trust IT systems.
You will provide administrative and clerical support to the ward, professional qualified staff and provide first point of contact to all users of the service.
You will take a key role in allocating patients to maximise capacity within the unit
You will ensure the availability of accurate patient records and documentation as per Trust policies and procedures.
You will deal with patients, relatives and other members of the public politely and efficiently and ensure confidentiality and security of patient information as per Trust policy
About Us
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Being open and honest
Ensuring people feel cared for
Showing respect to everyone
We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
DBS Checks and Costs
You need to be an individual who has the ability to multi-task and be able to work under pressure, as the job can be fast paced at times
Experience would be desirable, but not essential as full training will be given. Computer literacy of a high standard would be expected as the job involves a lot of access to Trust IT systems.
You will provide administrative and clerical support to the ward, professional qualified staff and provide first point of contact to all users of the service.
You will take a key role in allocating patients to maximise capacity within the unit
You will ensure the availability of accurate patient records and documentation as per Trust policies and procedures.
You will deal with patients, relatives and other members of the public politely and efficiently and ensure confidentiality and security of patient information as per Trust policy
About Us
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Being open and honest
Ensuring people feel cared for
Showing respect to everyone
We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
DBS Checks and Costs
Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.
Details
Date posted
10 March 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year Pro rata
Contract
Fixed term
Duration
12 months
Working pattern
Part-time
Reference number
C9365-26-0078-S2
Job locations
The Alexandra Hospital
Woodrow Drive
Redditch
Worcestershire
B98 7UB
Job Description
Job responsibilities
Key Duties
Responsible for undertaking phone calls for next day admissions to pre-empt cancellations.
Responsible for generating and sending out patient admission letters for Ophthalmology GA patients
Responsible for the administration of the generic email account and placing additional TCI requests in partnership with the Nurse in Charge for the day.
Assisting in planning the weekly allocation sheets and as new booking come in, that these are checked regularly to ensure capacity is not exceeded, alongside checking the theatre management system Bluespier for changes to allocated patients.
Provide correct starving instructions to patients
Details
Date posted
10 March 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year Pro rata
Contract
Fixed term
Duration
12 months
Working pattern
Part-time
Reference number
C9365-26-0078-S2
Job locations
The Alexandra Hospital
Woodrow Drive
Redditch
Worcestershire
B98 7UB
Job Description
Job responsibilities
Key Duties
Responsible for undertaking phone calls for next day admissions to pre-empt cancellations.
Responsible for generating and sending out patient admission letters for Ophthalmology GA patients
Responsible for the administration of the generic email account and placing additional TCI requests in partnership with the Nurse in Charge for the day.
Assisting in planning the weekly allocation sheets and as new booking come in, that these are checked regularly to ensure capacity is not exceeded, alongside checking the theatre management system Bluespier for changes to allocated patients.
Provide correct starving instructions to patients
relevant to their admission time if requested via telephone pre-admission
Contact patients via telephone to change TCI times as required
Scanning to email, the optometrist referrals after the GA cataract surgeries
Preparing daily notes for DSU, organising all the correct paperwork for the correct surgeries.
If patient cancels surgery, inform relevant personnel, cancel on Allscripts PAS and update to reflect the cancellation.
Responsible for discharging the patients as they go home throughout the day on Allscripts or transferring them to a ward if the patient does not go home.
On day of surgery when patients arrive, check their demographic details are correct and admit and amend any necessary details on Allscripts PAS.
Workstation is required to be kept clean and tidy in line with infection control policy.
To receive general telephone calls, taking messages accurately and passing these on to the correct person, dealing with initial enquiries in a friendly professional name and referring the call to the relevant member of staff, as appropriate.
To update and maintain filing systems in the ward/department to enable timely and accurate information retrieval.
Maintain records regarding admission/discharges/ward attender/ appointments on clinical IT systems.
To undertake other relevant clerical duties as required including photocopying, receiving, sorting and distribution mail, basic typing and sending em
Contact patients via telephone to change TCI times as required
Scanning to email, the optometrist referrals after the GA cataract surgeries
Preparing daily notes for DSU, organising all the correct paperwork for the correct surgeries.
If patient cancels surgery, inform relevant personnel, cancel on Allscripts PAS and update to reflect the cancellation.
Responsible for discharging the patients as they go home throughout the day on Allscripts or transferring them to a ward if the patient does not go home.
On day of surgery when patients arrive, check their demographic details are correct and admit and amend any necessary details on Allscripts PAS.
Workstation is required to be kept clean and tidy in line with infection control policy.
To receive general telephone calls, taking messages accurately and passing these on to the correct person, dealing with initial enquiries in a friendly professional name and referring the call to the relevant member of staff, as appropriate.
To update and maintain filing systems in the ward/department to enable timely and accurate information retrieval.
Maintain records regarding admission/discharges/ward attender/ appointments on clinical IT systems.
To undertake other relevant clerical duties as required including photocopying, receiving, sorting and distribution mail, basic typing and sending em
ails.
Responsible for preparing discharge notes for scanning.
Responsible for ordering and maintaining stock stationary levels through our ordering system Xerox.
Ensure that all notes are tracked to the relevant department.
Arrange for urgent collection and delivery of notes as required.
Ensure that patient case notes are available, creating event notes when needed, including patient labels and wrist bands. Maintain case notes in a tidy manner, filing patient documents in accordance with Trust policy.
Provide appropriate information to the Private Patients Officer regarding overseas/private patients.
Assist medical staff with identifying, printing and filing of medical results, monitoring that all results are signed including telephoned results.
Assigned Tasks within Ward/Department
To assist with reception and comfort of relatives as requested by nursing staff.
Work collaboratively as part of an integrated team
Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales.
Ability to make decisions and take actions within the Ward environment relating to routine enquiries, whilst receiving support and supervision.
General Responsibilities
Responsible for preparing discharge notes for scanning.
Responsible for ordering and maintaining stock stationary levels through our ordering system Xerox.
Ensure that all notes are tracked to the relevant department.
Arrange for urgent collection and delivery of notes as required.
Ensure that patient case notes are available, creating event notes when needed, including patient labels and wrist bands. Maintain case notes in a tidy manner, filing patient documents in accordance with Trust policy.
Provide appropriate information to the Private Patients Officer regarding overseas/private patients.
Assist medical staff with identifying, printing and filing of medical results, monitoring that all results are signed including telephoned results.
Assigned Tasks within Ward/Department
To assist with reception and comfort of relatives as requested by nursing staff.
Work collaboratively as part of an integrated team
Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales.
Ability to make decisions and take actions within the Ward environment relating to routine enquiries, whilst receiving support and supervision.
General Responsibilities
To ensure the confidentiality of all patient information and Trust business.
To comply with all Trust policies and procedures.
In accordance with the Trusts Health and Safety Policy, the post holder must take reasonable care of their own health and that of others who may be affected by their acts or omissions at work. The post holder must co-operate with staff in complying with any statutory requirements and participate in the workplace monitoring processes in order to help maintain a healthy, safe and secure workplace.
To report any accident or untoward incidents and complaints.
To create and maintain positive working relationships with colleagues and other staff within the workplace.
To act always in a manner which will promote a good image of the ward/department?
To respond appropriately to clinical emergencies as directed by the senior officer/nurse in charge.
To contribute/to participate in any initiatives to improve the quality of service to patients.
Job Description
Job responsibilities
Key Duties
Responsible for undertaking phone calls for next day admissions to pre-empt cancellations.
Responsible for generating and sending out patient admission letters for Ophthalmology GA patients
Responsible for the administration of the generic email account and placing additional TCI requests in partnership with the Nurse in Charge for the day.
To comply with all Trust policies and procedures.
In accordance with the Trusts Health and Safety Policy, the post holder must take reasonable care of their own health and that of others who may be affected by their acts or omissions at work. The post holder must co-operate with staff in complying with any statutory requirements and participate in the workplace monitoring processes in order to help maintain a healthy, safe and secure workplace.
To report any accident or untoward incidents and complaints.
To create and maintain positive working relationships with colleagues and other staff within the workplace.
To act always in a manner which will promote a good image of the ward/department?
To respond appropriately to clinical emergencies as directed by the senior officer/nurse in charge.
To contribute/to participate in any initiatives to improve the quality of service to patients.
Job Description
Job responsibilities
Key Duties
Responsible for undertaking phone calls for next day admissions to pre-empt cancellations.
Responsible for generating and sending out patient admission letters for Ophthalmology GA patients
Responsible for the administration of the generic email account and placing additional TCI requests in partnership with the Nurse in Charge for the day.
Assisting in planning the weekly allocation sheets and as new booking come in, that these are checked regularly to ensure capacity is not exceeded, alongside checking the theatre management system Bluespier for changes to allocated patients.
Provide correct starving instructions to patients relevant to their admission time if requested via telephone pre-admission
Contact patients via telephone to change TCI times as required
Scanning to email, the optometrist referrals after the GA cataract surgeries
Preparing daily notes for DSU, organising all the correct paperwork for the correct surgeries.
If patient cancels surgery, inform relevant personnel, cancel on Allscripts PAS and update to reflect the cancellation.
Responsible for discharging the patients as they go home throughout the day on Allscripts or transferring them to a ward if the patient does not go home.
On day of surgery when patients arrive, check their demographic details are correct and admit and amend any necessary details on Allscripts PAS.
Workstation is required to be kept clean and tidy in line with infection control policy.
To receive general telephone calls, taking messages accurately and passing these on to the correct person, dealing with initial enquiries in a friendly professional name and referring the call to the relevant member of staff, as appropriate.
To update and maintain filing systems in the ward/department to enable time
ly and accurate information retrieval.
Maintain records regarding admission/discharges/ward attender/ appointments on clinical IT systems.
To undertake other relevant clerical duties as required including photocopying, receiving, sorting and distribution mail, basic typing and sending emails.
Responsible for preparing discharge notes for scanning.
Responsible for ordering and maintaining stock stationary levels through our ordering system Xerox.
Ensure that all notes are tracked to the relevant department.
Arrange for urgent collection and delivery of notes as required.
Ensure that patient case notes are available, creating event notes when needed, including patient labels and wrist bands. Maintain case notes in a tidy manner, filing patient documents in accordance with Trust policy.
Provide appropriate information to the Private Patients Officer regarding overseas/private patients.
Assist medical staff with identifying, printing and filing of medical results, monitoring that all results are signed including telephoned results.
Assigned Tasks within Ward/Department
To assist with reception and comfort of relatives as requested by nursing staff.
Work collaboratively as part of an integrated team
Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales.
Ability to make decisions and take actions within the Ward environment relating to routine enquiries, whilst receiving support and supervision.
General Responsibilities
Maintain records regarding admission/discharges/ward attender/ appointments on clinical IT systems.
To undertake other relevant clerical duties as required including photocopying, receiving, sorting and distribution mail, basic typing and sending emails.
Responsible for preparing discharge notes for scanning.
Responsible for ordering and maintaining stock stationary levels through our ordering system Xerox.
Ensure that all notes are tracked to the relevant department.
Arrange for urgent collection and delivery of notes as required.
Ensure that patient case notes are available, creating event notes when needed, including patient labels and wrist bands. Maintain case notes in a tidy manner, filing patient documents in accordance with Trust policy.
Provide appropriate information to the Private Patients Officer regarding overseas/private patients.
Assist medical staff with identifying, printing and filing of medical results, monitoring that all results are signed including telephoned results.
Assigned Tasks within Ward/Department
To assist with reception and comfort of relatives as requested by nursing staff.
Work collaboratively as part of an integrated team
Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales.
Ability to make decisions and take actions within the Ward environment relating to routine enquiries, whilst receiving support and supervision.
General Responsibilities
To ensure the confidentiality of all patient information and Trust business.
To comply with all Trust policies and procedures.
In accordance with the Trusts Health and Safety Policy, the post holder must take reasonable care of their own health and that of others who may be affected by their acts or omissions at work. The post holder must co-operate with staff in complying with any statutory requirements and participate in the workplace monitoring processes in order to help maintain a healthy, safe and secure workplace.
To report any accident or untoward incidents and complaints.
To create and maintain positive working relationships with colleagues and other staff within the workplace.
To act always in a manner which will promote a good image of the ward/department?
To respond appropriately to clinical emergencies as directed by the senior officer/nurse in charge.
To contribute/to participate in any initiatives to improve the quality of service to patients.
Person Specification
Essential
Other job requirements
To comply with all Trust policies and procedures.
In accordance with the Trusts Health and Safety Policy, the post holder must take reasonable care of their own health and that of others who may be affected by their acts or omissions at work. The post holder must co-operate with staff in complying with any statutory requirements and participate in the workplace monitoring processes in order to help maintain a healthy, safe and secure workplace.
To report any accident or untoward incidents and complaints.
To create and maintain positive working relationships with colleagues and other staff within the workplace.
To act always in a manner which will promote a good image of the ward/department?
To respond appropriately to clinical emergencies as directed by the senior officer/nurse in charge.
To contribute/to participate in any initiatives to improve the quality of service to patients.
Person Specification
Essential
Other job requirements
- Responsible for generating and sending patient admission letters for Ophthalmology GA patients
Essential
- Excellent communication skills.
- Excellent telephone manner.
- Excellent IT skills with a recognised qualification
- Experience in dealing tactfully with the general public.
- Ability to problem solve.
- Ability to work as part of the ward team.
- Good time management skills
- Ability to multi task
- Ability to work in a fast paced environment
- Familiar with Allscripts Pas, patient administration systems.
- CLIP
- Bluespier
Essential
- Demonstrate initiative, motivation and ability to prioritise workload.
- Calm approach to work duties and ability to work in a busy environment
Essential
Essential
Essential
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Worcestershire Acute Hospitals NHS Trust
Address
<
- Good general education e.g. GCSE English and Maths A-C or equivalent
- NVQ Level 3 or equivalent qualification within administration or equivalent experience
- ECDL or other information technology, word processing qualifications or to be able to demonstrate computer literacy of a high standard.
Essential
- Previous clerical or reception experience within a hospital or customer service environment.
- Experience of maintaining excel spreadsheets.
- Knowledge of medical terminology.
- Previous scheduling experience.
Essential
- Previous clerical or reception experience within a hospital or customer service environment.
- Experience of maintaining excel spreadsheets.
- Knowledge of medical terminology.
- Previous scheduling experience.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Worcestershire Acute Hospitals NHS Trust
Address
<
br>The Alexandra Hospital
Woodrow Drive
Redditch
Worcestershire
B98 7UB
Employer's website
https://www.worcsacute.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Worcestershire Acute Hospitals NHS Trust
Address
The Alexandra Hospital
Woodrow Drive
Redditch
Worcestershire
B98 7UB
Employer's website
https://www.worcsacute.nhs.uk/ (Opens in a new tab)
LNKD1_UKTJ
Woodrow Drive
Redditch
Worcestershire
B98 7UB
Employer's website
https://www.worcsacute.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Worcestershire Acute Hospitals NHS Trust
Address
The Alexandra Hospital
Woodrow Drive
Redditch
Worcestershire
B98 7UB
Employer's website
https://www.worcsacute.nhs.uk/ (Opens in a new tab)
LNKD1_UKTJ