Receptionist - Gynaecology Department
Location
Bath, England, United Kingdom
Employment TypeFull-time
Posted At5/14/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (43.0%).
Occupation TypeReceptionists
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
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Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Royal United Hospitals Bath NHS Foundation Trust. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
Job Overview
As the first point of contact for patients attending the department, you will play a key role in creating a welcoming and supportive environment. You will greet patients and their families on arrival, ensuring they are checked in promptly and directed appropriately.
Key Responsibilities
Main duties of the job
As the first point of contact for patients attending the department, you will play a key role in creating a welcoming and supportive environment. You will greet patients and their families on arrival, ensuring they are checked in promptly and directed appropriately.
Key Responsibilities
- Provide a professional, friendly and empathetic reception service to all patients and visitors
- Act as the main point of contact, responding to queries in person, over the telephone and via email
- Prepare clinic areas and ensure all administrative processes are completed accurately
- Carry out a range of administrative duties to support the smooth running of the department
- Work closely with clinical teams to deliver an efficient and patient-focused service
Main duties of the job
- To receive patients/visitors to the Department in a friendly and courteous manner, ensuring they are appropriately informed.
- To carry out a range of office duties on a daily basis. This will include the sending and receipt of e-mails, answering patient queries over the telephone, booking appointments from referral letters, filing and other regular tasks.
- Respond to telephone enquiries, e-mails and answerphone messages from GPs, patients and their families and trust staff, acting as appropriate in a timely, polite and helpful manner.
- To ensure case notes are available and prepared in accordance with laid down procedures for designated outpatient clinics.
- Scanning at attaching e-referrals into patients’ individual electronic records.
- To communicate professionally with GPs/Practice Managers/Practice staff and all hospital staff with regards to the service, referrals and appointments systems.
Working for our organisation
At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are proud to be in the top 20 best hospitals to work for in the country.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.
Detailed Job Description And Main Responsibilities
Please find attached to the vacancy a detailed person specification and job description for further information about this role.
Person specification
Qualifications & Training
Essential criteria
At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are proud to be in the top 20 best hospitals to work for in the country.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.
Detailed Job Description And Main Responsibilities
Please find attached to the vacancy a detailed person specification and job description for further information about this role.
Person specification
Qualifications & Training
Essential criteria
- GCSE Grade C or above in English and Maths (or equivalent).
- Educated to A-Level (or equivalent) or equivalent experience.
Essential criteria
- Previous experience of working in a customer or patient focused environment.
- Experience working in an administrative or reception setting.
- Experience working within the NHS of similar healthcare settings.
- Experience of electronic patient administration systems.
- Knowledge of medical terminology.
Essential criteria
- Computer literate – able to use Microsoft Office packages effectively.
- Able to prioritise own workload to achieve deadlines.
- Able to handle conflict effectively and differences of opinions maturely.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
This vacancy may close early if we receive a high number of applications. We strongly encourage you to complete and submit your application in good time to ensure it can be considered.
Documents to download
- Gynaecology Receptionist Job Description (PDF, 600.3KB)
- Join the RUH (PDF, 1.3MB)
Name Sorina Mihaila Job title Gynaecology Admin Manager Email address sorina.mihaila@nhs.net