Receptionist - Patient Access
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Positions Available:22.5hrs Monday, Tuesday and Friday37.5hrs Monday- Friday between the hours of 7.30am - 5.00pm
We are looking to recruit a Receptionist within the Access team at Ormskirk District General Hospital
Previous applicants need not apply.
The post holder will be responsible for the registration of patients, booking patient appointments, general reception duties, and any other administration duties.The learning and development opportunities are vast, we consider the department to be an innovative and creative environment.
Please be aware that we may close a vacancy earlier than stated should a sufficient number of applications be received, you are therefore advised to apply at your earliest convenience.
Person specification
Qualifications
Essential
- Educated to GCSE level or equivalent experience
- European Computer Driving Licence (ECDL)
Desirable
- NVQ 2 in Customer service
Knowledge and Experience
Essential
- Data entry experience
- Good knowledge of Administrative Systems
- Previous reception experience
- Previous NHS experience
Desirable
- Knowledge of Medway or other Patient Administrative System
Skills
Essential
- Standard keyboard skills
- Ability to move case notes as required
- Ability to use own initiative when dealing with patient enquiries
- Good organisational skills
- Ability to prioritise own workload
- Ability to recognise and solve problems and identify when further advice is required
- Excellent interpersonal skills with ability to use tact and diplomacy.
- Detail oriented and able to meet deadlines
- Good understanding of confidentiality
- Good verbal and written communication and telephone skills
Other
Essential
- Frequent requirement to move patient case notes throughout the day
About the employer
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our Services
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancs, Cheshire, Isle of Man and North Wales.
Achievements
o Rated Outstanding by CQC Inspection August 2018
o Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
o National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme